News & Updates

Read about the latest updates and events from Ombudsman Toronto, including public presentations, updates on investigations, training, and messages from the Ombudsman.

Showing 61 to 70 of 84 items

Ombudsman Highlights Accomplishments and Challenges Toronto

March 23, 2015

The City of Toronto Ombudsman Fiona Crean said her office has accomplished a great deal in its first five years, advancing fairness at City Hall and changing attitudes throughout the City’s administration. The Ombudsman today released “Advocating for Fairness,” her 2014 Annual Report, which highlighted the improvements made to city services since her office opened in 2009.

Winners of 2014 Ombudsman Public Service Awards

September 29, 2014

Ombudsman Fiona Crean will present the 2014 Ombudsman Public Service Awards tomorrow to five city staff for their commitment to resolving residents’ complaints about city services.

2014 Ombudsman Award Nominees

June 6, 2014

Nine City of Toronto staff have been nominated for the third Ombudsman’s Award, which recognizes an individual or group who provided outstanding public service in proactively resolving complaints made to the Ombudsman.

Statement to Media by Fiona Crean, City of Toronto Ombudsman: Accountability Legislation

March 24, 2014

Today the Government of Ontario introduced its accountability legislation in the Legislature. I applaud them for bringing in this Bill. For well over 30 years, provincial ombudsman have been lobbying for the expansion of accountability to municipalities and other sectors. This Bill now provides that jurisdiction to the Ontario Ombudsman. But after reading that part of the Bill, I am left with some very real concerns.

Ombudsman Reports Increase in Complaints about City Services

February 12, 2014

The City of Toronto Ombudsman Fiona Crean says there’s been a significant growth in the number of residents with problems about local government and delivery of their city services. In her 2013 Annual Report released today, Toronto’s Ombudsman says her staff dealt with 1827 complaints in 2013, an increase of 28% over the year before.

Ombudsman Investigates Red Tape at City Hall

November 21, 2013

The City of Toronto Ombudsman today announced she is beginning an investigation into red tape at City Hall. Crean says confusing and cumbersome rules have played a role in many of the investigations undertaken by her office.

Ombudsman Finds Governance Gaps at City Arena

November 7, 2013

The City of Toronto Ombudsman has found sloppy procedures and governance in the awarding of an advertising contract at the Leaside Arena.

Ombudsman Honours Outstanding Employees of City of Toronto

September 25, 2013

A public servant who cut through red tape, a City employee who helped a woman visit her mother in hospital, and an entire division of the City of Toronto are among the winners of this year’s Ombudsman Award.

City of Toronto Ombudsman Breaks New Ground

July 30, 2013

The City of Toronto Ombudsman has received funding from the International Ombudsman Institute (IOI) to lead a research project that will have an impact globally. “Ombudsman everywhere have been struggling to answer the same critical question” says Ombudsman Fiona Crean. “What is our impact on the ongoing operations of government?”

City Repeatedly Broke Promises to Tenants

March 27, 2013

The City of Toronto Ombudsman, Fiona Crean, says two City divisions failed to provide proper service to a group of six community agencies.