News & Updates

Read about the latest updates and events from Ombudsman Toronto, including public presentations, updates on investigations, training, and messages from the Ombudsman.

Showing 11 to 20 of 89 items

Ombudsman says 2023 was a year of growth

December 21, 2023

Ombudsman Addo reflects on his office’s work in 2023: “I am proud of the immense growth that my office and team achieved this year – all in pursuit of a City of Toronto government that serves people fairly.”

Reflecting on the first five months of the Housing Unit

December 21, 2023

Reema Patel, Ombudsman Toronto’s first Deputy Ombudsman (Housing), reflects on the new housing unit’s initial five months: “As we close out 2023 and look ahead to the work of the Housing Unit next year, I am buoyed by the momentum that we’ve built in such a short period of time—we have only just gotten started.”

Ombudsman to Investigate the Toronto Police’s Vulnerable Persons Registry

December 19, 2023

Toronto’s Ombudsman Kwame Addo has launched an investigation into the Toronto Police Service’s Vulnerable Persons Registry (VPR) to determine if its communication to the public about the registry is adequate and fair.

Ombudsman Appoints Acting Deputy Ombudsman (Housing) for Duration of Parental Leave

November 22, 2023

Ombudsman Kwame Addo today announced that he has appointed Luke Brown to the position of Acting Deputy Ombudsman (Housing). Brown will assume the role for the duration of Deputy Ombudsman (Housing) Reema Patel’s parental leave.

Marking National Day for Truth and Reconciliation

September 30, 2023

My team and I stand in solidarity with all First Nation, Inuit, and Metis peoples. For us, this is a day to reflect on what we can do in our work, as well as in our personal lives, to engage in continuous and active learning and growth towards reconciliation.

Ombudsman to investigate City decision to deny shelter access to refugee claimants & asylum seekers

September 21, 2023

Toronto’s Ombudsman Kwame Addo has launched an investigation into how the City of Toronto has responded to refugee claimants and asylum seekers looking for space in the City’s shelter system since May 31, 2023.

Toronto’s First Deputy Ombudsman (Housing) to Tackle Systemic Barriers to Housing

July 20, 2023

Ombudsman Kwame Addo today announced that Reema Patel will be Toronto’s first Deputy Ombudsman (Housing). Leading a new housing unit at Ombudsman Toronto, Patel will oversee the fairness of the City of Toronto’s housing policies and programs.

Toronto Community Housing Is Not Prioritizing Tenants’ Human Rights, Says Toronto’s Ombudsman

June 9, 2023

Ombudsman Kwame Addo says that Toronto’s social housing provider, Toronto Community Housing Corporation (TCHC), is not safeguarding the human rights of its tenants.

Toronto’s Ombudsman Sees Record Increase in Complaints

April 25, 2023

In his 2022 Annual Report released today, Toronto’s Ombudsman says the City clearly has more work to do to ensure it serves people fairly.

Toronto’s Ombudsman says City Chose Speed over People in Clearing Encampments

March 24, 2023

Toronto’s Ombudsman says the City of Toronto showed significant unfairness in the clearing of encampments in Trinity Bellwoods, Alexandra, and Lamport Stadium parks in the summer of 2021.