Read about the latest updates and events from Ombudsman Toronto, including public presentations, updates on investigations, training and messages from the Ombudsman.
June 21, 2024
Toronto’s Ombudsman says 2024 marks 15 years of success for his office in solving problems with City services for the people of Toronto. In his annual report released today, Addo notes that to date, the office has handled more than 31,000 individual complaints from members of the public.
Read More about Celebrating 15 Years of Fairness, Looking Forward
April 12, 2024
Toronto Ombudsman Kwame Addo says Toronto Hydro acted unfairly by holding a property owner responsible for approximately $20,000 worth of repairs to a hydro vault it never told him he owned.
Read More about Ombudsman saves Toronto man $20,000 in Hydro dispute
February 1, 2024
February marks Black History Month, a global commemoration that brings together people and communities to celebrate and learn about African, Caribbean, and Black history, art, food, and cultures. This year, Ombudsman Addo spent some time thinking about what Black Excellence means to him, the responsibility institutions have to support Black success, and how Ombudsman Toronto can play a role.
Read More about Celebrating Past, Present, and Future Black Excellence
December 21, 2023
Ombudsman Addo reflects on his office’s work in 2023: “I am proud of the immense growth that my office and team achieved this year – all in pursuit of a City of Toronto government that serves people fairly.”
Read More about Ombudsman says 2023 was a year of growth
December 21, 2023
Reema Patel, Ombudsman Toronto’s first Deputy Ombudsman (Housing), reflects on the new housing unit’s initial five months: “As we close out 2023 and look ahead to the work of the Housing Unit next year, I am buoyed by the momentum that we’ve built in such a short period of time—we have only just gotten started.”
Read More about Reflecting on the first five months of the Housing Unit
December 19, 2023
Toronto’s Ombudsman Kwame Addo has launched an investigation into the Toronto Police Service’s Vulnerable Persons Registry (VPR) to determine if its communication to the public about the registry is adequate and fair.
Read More about Ombudsman to Investigate the Toronto Police’s Vulnerable Persons Registry
November 22, 2023
Ombudsman Kwame Addo today announced that he has appointed Luke Brown to the position of Acting Deputy Ombudsman (Housing). Brown will assume the role for the duration of Deputy Ombudsman (Housing) Reema Patel’s parental leave.
Read More about Ombudsman Appoints Acting Deputy Ombudsman (Housing) for Duration of Parental Leave
September 30, 2023
My team and I stand in solidarity with all First Nation, Inuit, and Metis peoples. For us, this is a day to reflect on what we can do in our work, as well as in our personal lives, to engage in continuous and active learning and growth towards reconciliation.
Read More about Marking National Day for Truth and Reconciliation
September 21, 2023
Toronto’s Ombudsman Kwame Addo has launched an investigation into how the City of Toronto has responded to refugee claimants and asylum seekers looking for space in the City’s shelter system since May 31, 2023.
Read More about Ombudsman to investigate City decision to deny shelter access to refugee claimants & asylum seekers
July 20, 2023
Ombudsman Kwame Addo today announced that Reema Patel will be Toronto’s first Deputy Ombudsman (Housing). Leading a new housing unit at Ombudsman Toronto, Patel will oversee the fairness of the City of Toronto’s housing policies and programs.
Read More about Toronto’s First Deputy Ombudsman (Housing) to Tackle Systemic Barriers to Housing