Skip to main content


We are committed to meeting the needs of people with disabilities and making it convenient and simple to use our services. Ombudsman Toronto adheres to the City of Toronto’s accessibility policies and commitment to identify, prevent and remove barriers to people with disabilities in accordance with the legislated standards in the Accessibility for Ontarians with Disabilities Act, 2005 (AODA).

Service in Languages other than English

We strive to make our environments accessible to all visitors, both online and in person. We will make every effort to make our services accessible to non-English speakers through the use of City of Toronto interpretation services.

Accessing Information

If you are unable to access our information, or require documents or communications in an alternate format, please contact us through any of the following methods:

Website Accessibility

The Ombudsman Toronto website has been developed with accessibility in mind, in accordance with W3C’s Web Content Accessibility Guidelines 2.0 (WCAG). Our website contains all current information and we aim to provide all materials using plain language, wherever possible. If you find anything on the site difficult to use, please refer to the contact methods listed above. All constructive feedback regarding the accessibility or usability of this website is welcome and will be carefully considered.