Accessibility
We are committed to making our services easy to use for everyone, including persons with disabilities. We follow the City of Toronto’s accessibility policies and work to identify, prevent and remove barriers in line with the Accessibility for Ontarians with Disabilities Act, 2005 (AODA).
Visiting our office
Our office is accessible, with elevator access to the second floor. We are located near St. Patrick Station, which offers accessible features. We welcome visitors who use mobility or communication aids.
We encourage you to book an appointment so we can ensure staff are available. If you need accommodation for your visit, please contact us in advance so we can support your needs.
If you arrive without an appointment, we’ll do our best to assist you based on staff availability, but we cannot guarantee you will be seen.
Service in languages other than English
We aim to make our services accessible to people who do not speak English. Please contact us to arrange interpretation through City of Toronto services.
Accessing information
If you cannot access our information or need documents in a different format, contact us:
- Telephone: 416-392-7062
- Relay service/TTY: Call 711 if you are Deaf, deafened, hard of hearing or have speech difficulties
- Email: ombudsman@toronto.ca
Website accessibility
We designed our website with accessibility in mind and follow the Web Content Accessibility Guidelines (WCAG) 2.0.
We aim to provide clear, plain-language information. If you have trouble using our website or notice an accessibility issue, please contact us. We welcome your feedback and will consider it carefully.