Read about the latest updates and events from Ombudsman Toronto, including public presentations, updates on investigations, training and messages from the Ombudsman.
June 6, 2014
Nine City of Toronto staff have been nominated for the third Ombudsman’s Award, which recognizes an individual or group who provided outstanding public service in proactively resolving complaints made to the Ombudsman.
Read More about 2014 Ombudsman Award Nominees
March 24, 2014
Today the Government of Ontario introduced its accountability legislation in the Legislature. I applaud them for bringing in this Bill. For well over 30 years, provincial ombudsman have been lobbying for the expansion of accountability to municipalities and other sectors. This Bill now provides that jurisdiction to the Ontario Ombudsman. But after reading that part of the Bill, I am left with some very real concerns.
Read More about Statement to Media by Fiona Crean, City of Toronto Ombudsman: Accountability Legislation
February 12, 2014
The City of Toronto Ombudsman Fiona Crean says there’s been a significant growth in the number of residents with problems about local government and delivery of their city services. In her 2013 Annual Report released today, Toronto’s Ombudsman says her staff dealt with 1827 complaints in 2013, an increase of 28% over the year before.
Read More about Ombudsman Reports Increase in Complaints about City Services
November 21, 2013
The City of Toronto Ombudsman today announced she is beginning an investigation into red tape at City Hall. Crean says confusing and cumbersome rules have played a role in many of the investigations undertaken by her office.
Read More about Ombudsman Investigates Red Tape at City Hall
November 7, 2013
The City of Toronto Ombudsman has found sloppy procedures and governance in the awarding of an advertising contract at the Leaside Arena.
Read More about Ombudsman Finds Governance Gaps at City Arena
September 25, 2013
A public servant who cut through red tape, a City employee who helped a woman visit her mother in hospital, and an entire division of the City of Toronto are among the winners of this year’s Ombudsman Award.
Read More about Ombudsman Honours Outstanding Employees of City of Toronto
July 30, 2013
The City of Toronto Ombudsman has received funding from the International Ombudsman Institute (IOI) to lead a research project that will have an impact globally. “Ombudsman everywhere have been struggling to answer the same critical question” says Ombudsman Fiona Crean. “What is our impact on the ongoing operations of government?”
Read More about City of Toronto Ombudsman Breaks New Ground
March 27, 2013
The City of Toronto Ombudsman, Fiona Crean, says two City divisions failed to provide proper service to a group of six community agencies.
Read More about City Repeatedly Broke Promises to Tenants
February 14, 2013
The City of Toronto Ombudsman Fiona Crean says residents, politicians and staff are gaining a clearer understanding about the benefits of having an independent Ombudsman to investigate problems with City services and programs.
Read More about Ombudsman Issues 2012 Annual Report
November 22, 2012
City of Toronto Ombudsman Fiona Crean says the City needs to improve its procedures for handling parking tickets so that more drivers can get accurate information, understand their options and avoid court.
Read More about An Investigation into the Parking Ticket Dispute System in Toronto