Who We Oversee
We oversee all City of Toronto divisions and most of its agencies, boards and corporations.
City services within our scope
- administration of Ontario Works benefits
- administration of parking tickets
- animal services
- building permits
- bylaw enforcement
- City-run childcare centres
- City-run long-term care homes
- City-run social and affordable housing waitlists
- emergency shelters
- fire services
- garbage and green bins
- paramedic services
- parks and recreation
- property standards
- property tax
- roads, sidewalks and bike lanes
- Toronto Community Housing Corporation (TCHC)
- Toronto Seniors Housing Corporation (TSHC)
- Toronto Hydro
- Toronto Police policies, procedures and practices
- Toronto Transit Commission (TTC)
- water services and bills
- winter road and sidewalk maintenance
Explore the categories for information about the specific organizations we oversee:
City divisions
Divisions and/or departments that make up the City administration (e.g., City Planning, Court Services, Toronto Water)
Note: We do not oversee the Auditor General, Integrity Commissioner or Lobbyist Registrar.
City agencies
Agencies that provide City services (e.g., Business Improvement Areas, Toronto Transit Commission, etc.)
Note: We do not oversee the Toronto Public Library
City corporations
Corporations that are owned by the City (e.g., Toronto Community Housing Corporation, Toronto Hydro, Toronto Seniors Housing Corporation)
City adjudicative boards
Tribunals, committees and other bodies which hold hearings to resolve disputes, regulate activities and determine legal rights and benefits (e.g., Administrative Penalty Tribunal, Committee of Adjustment, Toronto Local Appeal Body)
Systemic police policy review and housing rights oversight
Toronto Police
Toronto Police Service and Toronto Police Services Board’s policies, practices and procedures
Housing
Systemic barriers to housing and the City of Toronto’s housing planning and service delivery roles
Questions?
If you still have questions or would like more information, please contact us at ombudsman@toronto.ca or 416-392-7062.