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Legal Mandate

Our legal mandate is “to investigate any decision or recommendation made, or any act done or not done, in administration of the City, its agencies, boards and commissions.” This means that we investigate administrative decisions, acts, and omissions of the City of Toronto government that are unjust or discriminatory and systems that serve the public poorly.

We help resolve individual complaints from members of the public who feel they have been treated unfairly or received unfair service from the City. We also find solutions to broader, systemic issues at the City by recommending clear and practical ways that the City can improve its service in the future.

We are a part of the City of Toronto’s Accountability Framework, alongside the Offices of the Integrity Commissioner, Auditor General, and Lobbyist Registrar.

To learn more about our legal obligations and powers, please consult sections 170 to 176 of the City of Toronto Act, 2006 and Chapter 3 of the Toronto Municipal Code.