Read about the latest updates and events from Ombudsman Toronto, including public presentations, updates on investigations, training, and messages from the Ombudsman.
April 19, 2018
City of Toronto Ombudsman Susan Opler says that in 2017, her office handled nearly 1,650 complaints about City services, up 7% from the year before. Susan Opler released Ombudsman Toronto’s 2017 Annual Report today. She says poor communication continues to be a factor in many complaints her office receives.
Read More about Complaints to Toronto Ombudsman Up in 2017
March 21, 2018
The City of Toronto Ombudsman says the City gave people experiencing homelessness and the general public outdated, inaccurate and inconsistent information this winter about critically important services.
Read More about City Ombudsman Recommends Changes to Winter Respite Services for the Homeless
January 26, 2018
The City of Toronto Ombudsman says Toronto Community Housing Corporation (TCHC) is being fundamentally unfair to tenants who seek to move to another unit because their current accommodation puts their health or safety at risk.
Read More about City Ombudsman says Toronto Community Housing Priority Transfer Process Giving Tenants False Hope
January 2, 2018
The City of Toronto Ombudsman has begun an Enquiry into the recent confusion over the winter programs offered to the city’s homeless.
Read More about City Ombudsman Looking into Toronto’s Cold-Weather Services for the Homeless
September 28, 2017
The City of Toronto’s Ombudsman says it is only fair that the City repay a senior citizen $462,000 it got from the sale of his house.
Read More about Toronto Ombudsman Recommends $462,000 Payment to Senior
September 22, 2017
Toronto’s Ombudsman Susan Opler today added her voice to the City officials who have called on residential landlords across Toronto to immediately turn off the heat in their buildings until the current heatwave is over.
Read More about Toronto’s Ombudsman tells landlords “Turn off the heat”
September 21, 2017
The City of Toronto’s Ombudsman today released the reports of three Enquiries into complaints about three different City services: parking ticket disputes, noise complaints, and notifications of zoning variance requests.
Read More about Ombudsman Releases Three Enquiry Reports
June 28, 2017
Susan Opler today released the report of an Investigation into the City’s process for handling development charge complaints. Mr. D contacted Ombudsman Toronto after City staff refused to give him a hearing before City Council’s Executive Committee. He was unhappy about how the City had dealt with his building permit and the development charges he incurred.
Read More about Ombudsman Finds Unfair Process for Complaints About Development Charges
May 19, 2017
The City of Toronto Ombudsman says the City’s Parks, Forestry and Recreation division (PF&R) cancelled a permit to use an east-end park too quickly and without a fair process.
Read More about City Acted Unfairly in Cancelling Park Permit
April 21, 2017
Toronto’s Ombudsman says the Toronto Transit Commission needs to improve oversight and supervision of the transit enforcement staff working at its stations and on its trains, buses and streetcars.
Read More about TTC Transit Enforcement Needs Better Oversight