Ombudsman Toronto

Making sure the City of Toronto treats you fairly.

Have you been treated unfairly by the City of Toronto?

Every person in Toronto deserves fair treatment from the City of Toronto and has the right to speak up if they don’t get it. If you feel you’ve been treated unfairly by or received unfair service from the City of Toronto, talk to us. We’ll listen and we’re here to help.

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About Us

We hold the City of Toronto accountable to the people it serves — you. We do this by investigating complaints about the City of Toronto from members of the public who believe they have been treated unfairly or received unfair service from the City or one of its agencies, boards, or corporations. We also investigate larger, systemic concerns of serious unfairness by the City government without a complaint.

On issues big and small, our work impacts the daily lives of people in Toronto and improves the City government for us all.

Our services are independent, confidential, free, and for everyone.

What's New

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Toronto Ombudsman finds major gaps with police’s registry for vulnerable persons

In his first Toronto police investigation, “An Investigation into the Toronto Police Service’s Communications About its Vulnerable Persons Registry,” Ombudsman Addo finds that the communications failures and poor management have prevented the registry from doing its job.

Toronto’s Ombudsman reports on first year of office’s new Housing Unit, underscores human right to housing

Toronto’s Ombudsman Kwame Addo has released an update on the work his office’s new Housing Unit has done during its first year of operation.

Celebrating 15 Years of Fairness, Looking Forward

Toronto’s Ombudsman says 2024 marks 15 years of success for his office in solving problems with City services for the people of Toronto. In his annual report released today, Addo notes that to date, the office has handled more than 31,000 individual complaints from members of the public.