News & Updates

Read about the latest updates and events from Ombudsman Toronto, including public presentations, updates on investigations, training and messages from the Ombudsman.

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Orange flag with the words

Message from Ombudsman Addo marking the National Day for Truth and Reconciliation

September 30, 2026

Today, on the National Day for Truth and Reconciliation, we honour Survivors of residential schools, their families and communities, and remember the children who never came home. Also known as Orange Shirt Day, September 30 is an opportunity to recognize the history and ongoing harms of residential schools, and to consider what truth and reconciliation require of us.

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Cluster of TTC tokens and tickets that are the subject of Ombudsman Toronto’s new report “No refunds for discontinued TTC tickets and tokens: An investigation behind how the decision was made

No clear decision-maker, no data, no consultation: Ombudsman finds flaws in how the TTC decided not to refund discontinued fares

June 19, 2026

Ombudsman Addo released a new report “No refunds for discontinued TTC tickets and tokens: An investigation behind how the decision was made,” that found the TTC did not follow a fair and transparent approach when it was considering whether to offer refunds for these discontinued fares. The report includes eight recommendations which aim to strengthen decision-making, require equity analyses, clarify board and staff responsibilities, improve record-keeping, update rider policies and ensure policy documents remain current and accessible at the TTC.

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Ariel photo of Toronto's Cityscape

Ombudsman Toronto convened right-to-housing roundtable to strengthen accountability and partnerships

June 12, 2026

On June 4, Ombudsman Toronto brought community leaders, organizations, advocates, policy experts and people with lived experience together for our Right to Housing Roundtable at the Workers’ Justice Centre. We heard directly from leaders, advocates, experts and people with lived experience about service gaps, accountability barriers and what needs to change for all Toronto residents to have access to adequate housing.

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A red and white TTC streetcar is traveling down a street in Toronto. The streetcar is passing by a tall building and a street sign. There are also cars on the street, including one in front of the train and another behind it.

Ombudsman Toronto handled more than 4,000 cases in 2025 amid affordability crisis

May 14, 2026

Ombudsman Toronto handled 4,326 cases in 2025 — a 78 per cent increase since 2020 — stepping in to help people facing unfair treatment by the City of Toronto amid tough economic times and ongoing housing pressures. Read our 2025 Annual Report and find out how we’re strengthening fairness and accountability in Toronto.

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Person typing on a calculator, the number 25,546 on the screen.

City made multiple errors and treated a Toronto mother on social assistance unfairly

December 11, 2025

Ombudsman Kwame Addo’s investigation found that the City made multiple errors in how it responded to a Toronto mother who received $25,546 in excess social assistance benefits. City staff did not give the client (named Dina in the report) a clear explanation of what she owed, neglected information that supported her case, didn’t speak to her to understand the facts and kept her waiting for hours when she tried to speak to a supervisor.

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