Read about the latest updates and events from Ombudsman Toronto, including public presentations, updates on investigations, training, and messages from the Ombudsman.
December 1, 2011
The Ombudsman for the City of Toronto is inviting residents to tell her about city staff who have gone the extra steps to address their complaints about service from the City.
Read More about The City of Toronto Ombudsman Public Service Awards
September 20, 2011
The Ombudsman for the City of Toronto has determined that an Etobicoke homeowner was subjected to unfair and unreasonable treatment by staff at Municipal Licensing and Standards (MLS).
Read More about No Way to Comply: An Investigation into the Enforcement Practices of Municipal Licensing & Standards
February 2, 2011
In her 2010 Annual Report released today, the City of Toronto Ombudsman emphasized the importance of systemic investigations undertaken by her office.
Read More about City of Toronto’s Ombudsman Releases 2010 Annual Report
December 3, 2010
The Ombudsman for the City of Toronto says the City has provided unfair and improperly discriminatory service to a resident with dementia. In an investigative report released today called, A Duty to Care, Fiona Crean also reports she could find no policies at the City of Toronto that ensure people with diminished capacity can understand notices and orders that are issued from City Hall.
Read More about Toronto’s Duty to Care: An Investigation into Municipal Licensing and Standards’ Treatment of a Resident with Dementia
June 30, 2010
In a sweeping review of the City’s handling of a resident’s eight-year sewage problem, Toronto’s Ombudsman, Fiona Crean found that the City have unreasonably and unjustly delayed finding and implementing a solution for a project they took responsibility for.
Read More about Toronto Ombudsman Slams Toronto Water and Technical Services
March 9, 2010
Toronto Ombudsman, Fiona Crean, has issued the results of an investigation into Parks, Forestry and Recreation’s (PFR) banning of an individual from all PFR community parks and recreation facilities.
Read More about Banned Indefinitely: Safety or Punishment?
February 16, 2010
In response to recommendations made by Toronto Ombudsman Fiona Crean, Toronto Community Housing is changing its procedures to ensure fairness when dealing with complaints of serious misconduct made against a tenant.
Read More about Toronto Community Housing Adopts Ombudsman’s Recomendations
January 21, 2010
The Toronto Ombudsman’s office managed 1,057 complaints and enquiries in its first nine-months of operation, processing and closing 91 per cent of them, according to its first Annual Report, released today by Toronto Ombudsman Fiona Crean.
Read More about Office of the Ombudsman Start Up Year – 1,057 Complaints, Two Recommendations to Council
October 22, 2009
Toronto Ombudsman Fiona Crean is taking her office on the road to four communities representing downtown Toronto, Scarborough, Etobicoke and North York.
Read More about Ombudsman Taking the Show on the Road