News & Updates

Read about the latest updates and events from Ombudsman Toronto, including public presentations, updates on investigations, training, and messages from the Ombudsman.

Showing 81 to 90 of 90 items

The City of Toronto Ombudsman’s 2011 Report

February 1, 2012

In her annual report released today, the Ombudsman for the City of Toronto called on the City to fix an oversight remaining from the creation of the City of Toronto Act six years ago. “One of the changes that was considered but never implemented was to give the new city its own Public Service Act,” says Fiona Crean. “This would have set in law the rules that govern the actions of public servants, and make them clear to councillors and the public.”

The City of Toronto Ombudsman Public Service Awards

December 1, 2011

The Ombudsman for the City of Toronto is inviting residents to tell her about city staff who have gone the extra steps to address their complaints about service from the City.

No Way to Comply: An Investigation into the Enforcement Practices of Municipal Licensing & Standards

September 20, 2011

The Ombudsman for the City of Toronto has determined that an Etobicoke homeowner was subjected to unfair and unreasonable treatment by staff at Municipal Licensing and Standards (MLS).

City of Toronto’s Ombudsman Releases 2010 Annual Report

February 2, 2011

In her 2010 Annual Report released today, the City of Toronto Ombudsman emphasized the importance of systemic investigations undertaken by her office.

Toronto’s Duty to Care: An Investigation into Municipal Licensing and Standards’ Treatment of a Resident with Dementia

December 3, 2010

The Ombudsman for the City of Toronto says the City has provided unfair and improperly discriminatory service to a resident with dementia. In an investigative report released today called, A Duty to Care, Fiona Crean also reports she could find no policies at the City of Toronto that ensure people with diminished capacity can understand notices and orders that are issued from City Hall.

Toronto Ombudsman Slams Toronto Water and Technical Services

June 30, 2010

In a sweeping review of the City’s handling of a resident’s eight-year sewage problem, Toronto’s Ombudsman, Fiona Crean found that the City have unreasonably and unjustly delayed finding and implementing a solution for a project they took responsibility for.