Standards of Service in Complaint Handling
Whenever possible, Ombudsman Toronto:
- Returns phone calls within two business days
- Acknowledges e-mails and letters within five business days
Everyone has the opportunity to provide information to support their complaint. We consider every complaint on its own merits.
Equitable Service Standards
Ombudsman Toronto is committed to providing equitable access to its services. That means we take into account the needs, location and circumstance of every individual who works with us.
View our Social Media Policy.
Unacceptable Behaviour Policy
View our Unacceptable Behaviour Policy.
Complaints about Ombudsman Toronto
If you have a concern about how you were treated by our staff or a suggestion about how our services can be improved, you may write to us at firstname.lastname@example.org or with a letter to our mailing address:
375 University Ave., Suite 203
Toronto, ON M5G 2J5
The Team Lead, Investigations and Resolutions, or the Deputy Ombudsman will review your concerns and contact you to discuss further.