Read about the latest updates and events from Ombudsman Toronto, including public presentations, updates on investigations, training, and messages from the Ombudsman.
December 20, 2016
Staff at the City of Toronto will be honoured tomorrow for their exceptional work in proactively resolving complaints about city services. Ombudsman Susan Opler will present the 2016 Ombudsman Public Service Awards to Natalie Brown, Ted Van Vliet and a unit of the City’s Employment and Social Services Division.
Read More about 2016 Toronto Ombudsman Awards
July 15, 2016
City Council unanimously appointed Susan E. Opler as Toronto’s Ombudsman, effective September 12.
Read More about Susan E. Opler appointed Ombudsman for City of Toronto
May 24, 2016
Toronto Interim Ombudsman, Kwame Addo, announced the nominees of the 2016 Toronto Ombudsman Award, given annually to public servants who are exceptionally responsive in resolving residents’ complaints made to the Ombudsman.
Read More about 2016 Toronto Ombudsman Award Nominees
March 24, 2016
Toronto’s Interim Ombudsman says 2015 was a year of wide-spread recognition for the work the office is doing.
Read More about 2015 Annual Report
September 25, 2015
Ombudsman Fiona Crean is presenting the 2015 Ombudsman Public Service Awards to three city staff today for their commitment to resolving residents’ complaints about city services.
Read More about Winners of 2015 Ombudsman Public Service Awards
July 2, 2015
Following a number of complaints, the City of Toronto Ombudsman has begun an investigation into how Toronto Paramedic Services handles incidents of operational stress injuries (OSI) among its staff, including Post Traumatic Stress Disorder (PTSD).
Read More about Investigation Announcement: Stress Injuries in the Toronto Paramedic Services
March 23, 2015
The City of Toronto Ombudsman Fiona Crean said her office has accomplished a great deal in its first five years, advancing fairness at City Hall and changing attitudes throughout the City’s administration. The Ombudsman today released “Advocating for Fairness,” her 2014 Annual Report, which highlighted the improvements made to city services since her office opened in 2009.
Read More about Ombudsman Highlights Accomplishments and Challenges Toronto
September 29, 2014
Ombudsman Fiona Crean will present the 2014 Ombudsman Public Service Awards tomorrow to five city staff for their commitment to resolving residents’ complaints about city services.
Read More about Winners of 2014 Ombudsman Public Service Awards
June 6, 2014
Nine City of Toronto staff have been nominated for the third Ombudsman’s Award, which recognizes an individual or group who provided outstanding public service in proactively resolving complaints made to the Ombudsman.
Read More about 2014 Ombudsman Award Nominees
March 24, 2014
Today the Government of Ontario introduced its accountability legislation in the Legislature. I applaud them for bringing in this Bill. For well over 30 years, provincial ombudsman have been lobbying for the expansion of accountability to municipalities and other sectors. This Bill now provides that jurisdiction to the Ontario Ombudsman. But after reading that part of the Bill, I am left with some very real concerns.
Read More about Statement to Media by Fiona Crean, City of Toronto Ombudsman: Accountability Legislation