Mr. E called our office after his request for a refund was denied by Revenue Services. Since moving to his home in 1998, Mr. E had been paying his water bill regularly. In 2004, he received a request from Revenue Services to read his meter because they said he had been paying estimates for the past five years.
Ms. H lives in a TCHC rent-geared-to-income unit. She received a letter from TCHC, notifying her that her rent would be doubling and that the increase was to take effect June 1, 2010.
Mr. L called our office after having issues getting in contact with Toronto Water regarding water bills for his restaurant. Over several months, Mr. L received multiple estimates for water bills for his restaurant, which he thought were too high.
Ms. B paid her property tax bill online, but was told it had not been paid. Ms. B contacted the City, stating she had made her payment in May 2010 and she sent several faxes of her receipts to Revenue Services to prove it.
Ms. K should have been getting a discount for using the smallest black garbage bin, but she wasn’t. She called Solid Waste Management Services, who told her that she did not have a bin at all.
Ms. X moved to a new apartment in her TCHC building when her ceiling collapsed in March 2009. After the move, she asked her building superintendent to move her name on the intercom to reflect the apartment change. Despite her requests, the TCHC superintendent did not update the intercom.
Ms. D came to Canada in 1989 and applied for refugee status. She was given a permit to work and a temporary Social Insurance Number, but was later denied landed status in September 2010. This meant Ms. D lost the ability to work and was not eligible for Employment Insurance. She appealed the decision, but in the meantime, Ms. D was unable to work and needing money. She went to the Toronto Employment and Social Services (TESS) office, where she told by staff that she needed to apply by telephone.
In 2009, the City did some work in front of Mr. A’s home. After having to dig up part of his yard, the laid gravel and new sod. Mr. A, however, complained several times to the City that the grass wasn’t growing.
Someone left a broken stroller on Ms. K’s lawn. She tried to move the stroller to the lane at the back of the house where her garbage is picked up, but the stroller was too heavy and too big to fit between the houses. She called 311 to ask if someone from the City could pick it up. She was given a tracking number and told it would be picked up in 72 hours. That didn’t happen.