Mr. T and his neighbours were missing their bus shelter. It was removed in September and Transportation Services told Mr. T in October that it was going to be replaced. A few weeks later Mr. T emailed Transportation Services asking for an update — no response. Near the end of November, Mr. T emailed our office about the missing shelter.
Mr. F is a senior with a spouse in long-term care. The tree in his yard, planted by the City of Etobicoke, was in terrible shape and he worried that someone could be injured. The City used to take care of the tree, but when he phoned about it, the City told him the tree was his problem.
Mr. R complained to our office that employees in the Toronto Employment and Social Services Division (TESS) were rude when he applied for Ontario Works benefits. Specifically, Mr. R complained about TESS’s policies of requiring two pieces of photo ID to pick up cheques and not using email to communicate with clients
Mr. W rents in a seniors’ building owned by Toronto Community Housing (TCHC). During the summer, TCHC was refurbishing balconies on one side of the building and, as a consequence, balcony doors were boarded up. The central air conditioning was not working and Mr. W was concerned about tenants who did not have their own air conditioning. He had spoken to TCHC, but nothing was done.
Mr. M called our office on behalf of an activist group to which he belonged. He complained that a non-profit organization had threatened to prevent his group from taking part in an event. The non-profit was not a part of the City of Toronto administration, but did receive grants from the City.
Mr. R noticed a sinkhole at the edge of the road in front of his place of work. The hole was about 30 cm across and a substantial 65 cm deep. He called 311 on July 7, 2010 and was told that someone would inspect the site within 24 hours. On July 22, the hole was still there and so Mr. R called 311 again.
Mr. H, a university student and TCHC tenant, asked for a retroactive deduction from his rent and a rent recalculation. He had recently learned he was entitled to claim a deduction from his income for child support when declaring his income to TCHC.
Mr. E called our office after his request for a refund was denied by Revenue Services. Since moving to his home in 1998, Mr. E had been paying his water bill regularly. In 2004, he received a request from Revenue Services to read his meter because they said he had been paying estimates for the past five years.
Ms. H lives in a TCHC rent-geared-to-income unit. She received a letter from TCHC, notifying her that her rent would be doubling and that the increase was to take effect June 1, 2010.