Read about the latest updates and events from Ombudsman Toronto, including public presentations, updates on investigations, training, and messages from the Ombudsman.
March 11, 2020
Ombudsman Susan Opler is pleased to announce that Mr. Ciarán Buggle has joined Ombudsman Toronto as Director of Investigations and Conflict Resolution.
Read More about Announcing Ombudsman Toronto’s New Director of Investigations & Conflict Resolution
December 16, 2019
The City of Toronto Ombudsman says a Toronto family deserves a lot of credit for changes the City is making to how it handles complaints about dangerous dogs. Susan Opler made the observation today when releasing the results of an Enquiry into the family’s complaint about Toronto Animal Services, part of the City’s Municipal Licensing & Standards division.
Read More about One Family Made a Difference: The City of Toronto Improves How it Handles Dangerous Dogs
July 11, 2019
The City of Toronto Ombudsman has found that a Toronto Transit Commission (TTC) investigation into the actions of a few of its Transit Fare Inspectors was not sufficiently fair, thorough or transparent to justify its conclusions.
Read More about Ombudsman: TTC Did Not Conduct Adequate Investigation of Alleged Misconduct, Racial Discrimination
May 9, 2019
In Ombudsman Toronto’s 2018 Annual Report released today, Opler praised councillors and staff for supporting her office’s independent oversight of the City’s operations. She quoted one senior City staff member: “In my view, Ombudsman Toronto has delivered and exceeded on all the goals that were envisioned when the function was first created.”
Read More about Ombudsman Toronto: Celebrating One Decade – Looking to the Next
February 28, 2019
The City of Toronto’s Ombudsman says Toronto Hydro did not notify a number of east-end homeowners that it would be replacing and/or installing new hydro poles on the City right-of-way in front of their homes.
Read More about City Ombudsman finds Poor Communications in Toronto Hydro Pole Replacement Project
February 19, 2019
Ombudsman Toronto is aware of broad-based public concern about snow removal in Toronto this winter.
Read More about City Ombudsman Monitoring Snow Removal Concerns
July 18, 2018
The City of Toronto Ombudsman says poor communication and coordination, a lack of enforcement and inadequate project supervision by City staff helped derail plans for the restoration of the historic Mimico Train Station.
Read More about Toronto Ombudsman says City Staff Did Not Adequately Protect Historic Train Station
July 4, 2018
On February 18, 2018, an incident involving several TTC Transit Fare Inspectors and a young black male customer occurred on a Toronto streetcar. TTC has released a report investigating the incident. The Ombudsman will be reviewing it for fairness.
Read More about Toronto Ombudsman to Review TTC Investigation of Incident on Streetcar
April 19, 2018
City of Toronto Ombudsman Susan Opler says that in 2017, her office handled nearly 1,650 complaints about City services, up 7% from the year before. Susan Opler released Ombudsman Toronto’s 2017 Annual Report today. She says poor communication continues to be a factor in many complaints her office receives.
Read More about Complaints to Toronto Ombudsman Up in 2017
March 21, 2018
The City of Toronto Ombudsman says the City gave people experiencing homelessness and the general public outdated, inaccurate and inconsistent information this winter about critically important services.
Read More about City Ombudsman Recommends Changes to Winter Respite Services for the Homeless