News & Updates

Read about the latest updates and events from Ombudsman Toronto, including public presentations, updates on investigations, training, and messages from the Ombudsman.

Showing 41 to 50 of 90 items

Statement from Ombudsman Susan E. Opler

April 23, 2020

It has been one month since Mayor Tory declared an Emergency in Toronto. The past weeks have been anything but usual. However, we have all seen and benefitted from the heroic response of Toronto’s public servants to the COVID-19 crisis. They have worked tirelessly to provide critical and essential services to everyone in Toronto, particularly to our most vulnerable. Like so many others, I am sincerely grateful for their efforts.

Announcing Ombudsman Toronto’s New Director of Investigations & Conflict Resolution

March 11, 2020

Ombudsman Susan Opler is pleased to announce that Mr. Ciarán Buggle has joined Ombudsman Toronto as Director of Investigations and Conflict Resolution.

One Family Made a Difference: The City of Toronto Improves How it Handles Dangerous Dogs

December 16, 2019

The City of Toronto Ombudsman says a Toronto family deserves a lot of credit for changes the City is making to how it handles complaints about dangerous dogs. Susan Opler made the observation today when releasing the results of an Enquiry into the family’s complaint about Toronto Animal Services, part of the City’s Municipal Licensing & Standards division.

Ombudsman: TTC Did Not Conduct Adequate Investigation of Alleged Misconduct, Racial Discrimination

July 11, 2019

The City of Toronto Ombudsman has found that a Toronto Transit Commission (TTC) investigation into the actions of a few of its Transit Fare Inspectors was not sufficiently fair, thorough or transparent to justify its conclusions.

Ombudsman Toronto: Celebrating One Decade – Looking to the Next

May 9, 2019

In Ombudsman Toronto’s 2018 Annual Report released today, Opler praised councillors and staff for supporting her office’s independent oversight of the City’s operations. She quoted one senior City staff member: “In my view, Ombudsman Toronto has delivered and exceeded on all the goals that were envisioned when the function was first created.”

City Ombudsman finds Poor Communications in Toronto Hydro Pole Replacement Project

February 28, 2019

The City of Toronto’s Ombudsman says Toronto Hydro did not notify a number of east-end homeowners that it would be replacing and/or installing new hydro poles on the City right-of-way in front of their homes.

City Ombudsman Monitoring Snow Removal Concerns

February 19, 2019

Ombudsman Toronto is aware of broad-based public concern about snow removal in Toronto this winter.

Toronto Ombudsman says City Staff Did Not Adequately Protect Historic Train Station

July 18, 2018

The City of Toronto Ombudsman says poor communication and coordination, a lack of enforcement and inadequate project supervision by City staff helped derail plans for the restoration of the historic Mimico Train Station.

Toronto Ombudsman to Review TTC Investigation of Incident on Streetcar

July 4, 2018

On February 18, 2018, an incident involving several TTC Transit Fare Inspectors and a young black male customer occurred on a Toronto streetcar. TTC has released a report investigating the incident. The Ombudsman will be reviewing it for fairness.

Complaints to Toronto Ombudsman Up in 2017

April 19, 2018

City of Toronto Ombudsman Susan Opler says that in 2017, her office handled nearly 1,650 complaints about City services, up 7% from the year before. Susan Opler released Ombudsman Toronto’s 2017 Annual Report today. She says poor communication continues to be a factor in many complaints her office receives.