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Housing Oversight

“The creation of the housing unit is a critical step toward the City realizing the human right to housing, where all people have access to a home that is safe, secure, and affordable.”

– Reema Patel, Deputy Ombudsman (Housing)

Our housing unit is a dedicated team overseeing the fairness of the City of Toronto’s housing policies and programs. As a part of that work, the unit:

  • Conducts systems reviews and systemic investigations into the planning and delivery of Toronto’s housing services and programs
  • Monitors the implementation of the City’s housing policy from a human rights and fairness perspective
  • Engages meaningfully with individuals and communities facing housing precarity.

The unit reports to the Ombudsman and is led by a Deputy Ombudsman, Housing.

Any investigation from this unit is brought to City Council for consideration, and related findings and recommendations are made public. In addition, we also make public a summary of all housing-related complaints handled by the unit, as part of our annual reporting to Council.

Housing Updates from Ombudsman Toronto