Ombudsman Toronto

Making sure the City of Toronto treats you fairly.

Temporary service disruption on intake phone line

Unfortunately, Ombudsman Toronto’s intake phone (416-392-7062) is experiencing technical issues and we may not receive your message. We’re working to fix this as soon as possible.

In the meantime, please email ombudsman@toronto.ca or use our secure online complaints form:

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About us

We hold the City of Toronto accountable to the people it serves — you. We do this by investigating complaints about the City of Toronto from members of the public who believe they have been treated unfairly or received unfair service from the City or one of its agencies, boards, or corporations. We also investigate larger, systemic concerns of serious unfairness by the City government without a complaint.

On issues big and small, our work impacts the daily lives of people in Toronto and improves the City government for us all.

Our services are independent, confidential, free, and for everyone.

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Letter to The Honourable Lena Metlege Diab and The Honourable Gregor Robertson

Read Ombudsman Toronto’s letter to The Honourable Lena Metlege Diab and The Honourable Gregor Robertson, urging the federal government to provide adequate funding to the City of Toronto to ensure sufficient shelter for refugee claimants.

Message from Ombudsman Addo marking the National Day for Truth and Reconciliation

On the National Day for Truth and Reconciliation, also known as Orange Shirt Day, we honour Survivors, their families and communities and remember the children who never came home from residential schools. At Ombudsman Toronto, we are committed to ongoing learning and to advancing reconciliation in line with the Truth and Reconciliation Commission’s Call to Action 57.

Toronto Ombudsman saw record cases in 2024, indicating increasing demand for accountability in local government

The City of Toronto’s Ombudsman handled 4,929 cases in 2024, a 43 per cent increase over the previous year and the highest on record. The most common fairness issues stemmed from poor communication, including no or delayed responses and inconsistent or incorrect information from City staff.