March 7, 2017
A member of the public contacted us, concerned that his next door neighbour had started building a two-storey rear addition to their home that would block his window and reduce privacy, and they were unaware that his neighbour would be building this addition.
Read More about Enquiry into a Complaint about Committee of Adjustment Notice Procedures
February 8, 2017
A member of the public contacted us with concerns about Municipal Licensing & Standards (MLS) handling of her noise complaint. She lives in a semi-detached house and shares an adjoining wall with her neighbour, and complained to MLS about “construction noise” coming from next door.
Read More about Enquiry into a Noise Complaint to MLS
November 30, 2015
We received a number of complaints from Toronto Paramedic Services (TPS) employees about TPS’ handling of operational stress injuries. The complaints raised systemic issues, including alleged inadequate supports and services for members that may be impacted by operational stress injuries and insufficient organizational training and awareness on the topic. This report outlines our findings from that investigation.
Read More about Making the Strong Stronger: An Investigation into How the Toronto Paramedic Services Address Staff Operational Stress Injuries
April 30, 2015
Starting in the spring of 2013, media and public attention focused on the former Mayor of Toronto created unprecedented demands on security at Toronto City Hall. Around this time, we began receiving complainants about the actions of the City Hall security staff, which gave rise to concerns about people’s personal safety.
Read More about An Investigation into Toronto City Hall Security
March 31, 2014
In October 2012, the Ombudsman initiated an investigation into the eviction of seniors living in Toronto Community Housing Corporation (TCHC) buildings for nonpayment of arrears . The investigation centred on whether eviction prevention policies were applied consistently, and ultimately found several issues of unfairness.At its June 2023 session, City Council requested that the Ombudsman monitor TCHC’s progress implementation the 30 recommendations made at the conclusion of that investigation. This report serves as that update.
Read More about Report on Implementation of Recommendations in An Investigation into The Toronto Community Housing Corporation’s Eviction of Seniors on the Basis of Rent Arrears
July 31, 2013
In 2006 and 2007, the TTC installed video surveillance cameras in all of its vehicles for the specific purposes of improving public safety and security and deterring crime. The use of video surveillance was later expanded to include the Wheel-Trans vehicles, which provide transportation services for riders unable to use conventional transit because of mobility challenges.
Read More about Wheel-Trans is Watching: An Investigation into the Toronto Transit Commission’s Use of Video Surveillance on Wheel-Trans Vehicles
June 30, 2013
In October 2012, as a result of complaints, the Ombudsman initiated an investigation into the eviction of seniors for nonpayment of arrears. The investigation centred on whether eviction prevention policies were applied consistently.
Read More about Housing at Risk: An Investigation into the Toronto Community Corporation’s Eviction of Seniors on the Basis of Rent Arrears
March 31, 2013
In February 2012, six non-profit agencies leasing space in the same City building (the Complainants) complained to the Ombudsman. They said that the City was raising their rent by 550%, and that despite repeated requests, the City had failed to provide an adequate explanation for the increase.
Read More about Promises Made, Promises Broken: An Investigation into the City’s Below-Market Rent Program
February 1, 2013
As a result of tabling that investigation, Council directed the Ombudsman to review the City’s responses into three earlier neighbourhood-level emergencies – the Queen Street West fire (February 2008), the Secord Avenue fire (July 2008) and the Sunrise Propane explosion (August 2008).
Read More about Council Directed Review on City’s Response to Three-Prior Neighbourhood-Level Emergencies