Investigation Reports

An Investigation into the Toronto Transit Commission’s Oversight of its Transit Enforcement Unit

April 20, 2017

This report outlines the findings of our investigation into how TTC’s Transit Enforcement Unit handles training, oversight, and public reporting. The investigation was sparked by an April 2015 violent altercation between two TTC employees and two members of the public.

Enquiry into a Complaint about Committee of Adjustment Notice Procedures

March 7, 2017

A member of the public contacted us, concerned that his next door neighbour had started building a two-storey rear addition to their home that would block his window and reduce privacy, and they were unaware that his neighbour would be building this addition.

Making the Strong Stronger: An Investigation into How the Toronto Paramedic Services Address Staff Operational Stress Injuries

November 30, 2015

We received a number of complaints from Toronto Paramedic Services (TPS) employees about TPS’ handling of operational stress injuries. The complaints raised systemic issues, including alleged inadequate supports and services for members that may be impacted by operational stress injuries and insufficient organizational training and awareness on the topic. This report outlines our findings from that investigation.

An Investigation into Toronto City Hall Security

April 30, 2015

Starting in the spring of 2013, media and public attention focused on the former Mayor of Toronto created unprecedented demands on security at Toronto City Hall. Around this time, we began receiving complainants about the actions of the City Hall security staff, which gave rise to concerns about people’s personal safety.

Unruel(y) Behaviour: An Investigation into Toronto Community Housing Corporation’s Human Resources Policies and Practices

April 30, 2014

Report on Implementation of Recommendations in An Investigation into The Toronto Community Housing Corporation’s Eviction of Seniors on the Basis of Rent Arrears

March 31, 2014

In October 2012, the Ombudsman initiated an investigation into the eviction of seniors living in Toronto Community Housing Corporation (TCHC) buildings for nonpayment of arrears . The investigation centred on whether eviction prevention policies were applied consistently, and ultimately found several issues of unfairness.At its June 2023 session, City Council requested that the Ombudsman monitor TCHC’s progress implementation the 30 recommendations made at the conclusion of that investigation. This report serves as that update.

Wheel-Trans is Watching: An Investigation into the Toronto Transit Commission’s Use of Video Surveillance on Wheel-Trans Vehicles

July 31, 2013

In 2006 and 2007, the TTC installed video surveillance cameras in all of its vehicles for the specific purposes of improving public safety and security and deterring crime. The use of video surveillance was later expanded to include the Wheel-Trans vehicles, which provide transportation services for riders unable to use conventional transit because of mobility challenges.

Housing at Risk: An Investigation into the Toronto Community Corporation’s Eviction of Seniors on the Basis of Rent Arrears

June 30, 2013

In October 2012, as a result of complaints, the Ombudsman initiated an investigation into the eviction of seniors for nonpayment of arrears. The investigation centred on whether eviction prevention policies were applied consistently.

Promises Made, Promises Broken: An Investigation into the City’s Below-Market Rent Program

March 31, 2013

In February 2012, six non-profit agencies leasing space in the same City building (the Complainants) complained to the Ombudsman. They said that the City was raising their rent by 550%, and that despite repeated requests, the City had failed to provide an adequate explanation for the increase.