Systemic Fix to a Nagging Problem

What Happened

We were contacted by Toronto Legal Clinics Housing Committee, who made a complaint on behalf of a number of Toronto Community Housing Corporation (TCHC) tenants. The complaints stated that TCHC’s rent calculations had a high error rate and it was difficult for tenants to figure out the correct calculation due to a lack of information. According to clinic staff, TCHC had acknowledged the problem, but said nothing could be done until a new computer system that would automatically generate the rent calculation was in place.

What We Did

We discussed the issue with TCHC staff, who agreed to implement an interim measure to address their tenants concerns.

The Result

As a result of our intervention, a new system was implemented to help thousands of residents in TCHC buildings to better understand their rent obligations, lessen error rates, and/or allow them to be more readily identified.