Providing guidance on concerns outside our scope

What happened

Shoshana contacted our office ahead of an upcoming eviction hearing at the Landlord Tenant Board.

They said their landlord hadn’t provided information about the arrears they allegedly owed, and they didn’t know where to turn for help.

What we did

Although the matter was outside our jurisdiction, we referred Shoshana to a local legal clinic so that they received timely legal support.

The result

Shoshana received legal assistance in time for their hearing and was able to remain in their home.

Why this matters

Even when a concern falls outside of our jurisdiction, we help people navigate complex processes. We clarify the City’s role and connect people to the appropriate resources. These extra steps help make sure people don’t fall through the cracks during critical moments.