Failure to Disclose has Consequences
Mr. H, a university student and Toronto Community Housing Corporation (TCHC) tenant, asked for a retroactive deduction from his rent and a rent recalculation. He had recently learned he was entitled to claim a deduction from his income for child support when declaring his income to TCHC. However, TCHC refused to review his request. Mr. H continued to pursue the matter and TCHC recalculated his rent on the basis of misreported income according to his child support court documents. TCHC did not inform Mr. H of this misreporting. Mr. H tried to explain the court documents and his correct income, and even got help from a legal clinic to request an internal TCHC review. Almost a year after his first request, TCHC recalculated his rent but only for support payment deductions for the previous year. Mr. H asked why the recalculation was for only one year, but got no explanation. Frustrated, Mr. H called our office for help.
What We Did
After hearing from Mr. H, we were concerned about the one-year limit for deductions and the lack of explanation he received from TCHC. We also talked with TCHC about the lack of policy for calculating retroactive deductions.
TCHC agreed to a reimbursement for Mr. H that included the deductions he was entitled to claim. To improve the process for everyone, TCHC also issued new forms to ensure that all tenants know about these potential deductions.