Correcting a rent calculation error

What happened

Kenneth, a senior living on a limited income, contacted our office with concerns about the rent charged for his Toronto Seniors Housing Corporation (TSHC) unit.

Despite having submitted information showing his income had decreased, TSHC hadn’t adjusted his rent for five months. Kenneth believed that because of this, he’d overpaid rent for several months. He had requested a reassessment but didn’t receive a response to his multiple inquiries.

What we did

We contacted TSHC to review Kenneth’s file.

The result

TSHC identified an error in its rent calculation and corrected it. Staff adjusted Kenneth’s rent and issued a refund for the five months he had overpaid.

Why this matters

Timely and accurate rent calculations are critical, particularly for seniors on fixed incomes. Errors can create financial strain for the most vulnerable in our city. Clear process and transparent communication make sure people are treated fairly and prevents unnecessary hardship.