Ombudsman Toronto will collect personal information from individuals who choose to make a complaint to our Office about the City of Toronto.

The information is collected under the authority of the City of Toronto Act, 2006 and the Ombudsman Act, and with your prior consent, may be used by Ombudsman Toronto staff for the purpose of making Enquiries with the City in relation to your complaint. 

If necessary, during the course of making complaint Enquiries, Ombudsman Toronto may also collect personal information relating to identifiable individuals from organizations within the City.

Personal information collected by Ombudsman Toronto is kept confidential and is protected from disclosure. Ombudsman Toronto staff cannot be compelled to disclose information that comes to their knowledge in the course of their Ombudsman duties. Provisions of the City of Toronto Act, 2006 and the Ombudsman Act that protect the information collected by Ombudsman Toronto prevail over the Municipal Freedom of Information and Protection of Privacy Act.   

Questions related to Ombudsman Toronto's complaint handling practices can be directed to staff at 416-392-7062 or at