How to Make a Complaint

COVID-19 ALERT:

We are continuing our important work investigating the public’s complaints and concerns about City of Toronto services and administration. Until further notice, however, our physical office is closed and we are not conducting any in-person meetings. You can still make a complaint by phone, email, mail, and through our website.

Overview:

Step 1. Can we help you? Before you complain you must go through the City's internal complaints process and confirm that we oversee the division, agency, corporation or adjudicative body in question.
 
Step 2. Ready to make your complaint? There are many ways to complain, including by phone, mail, fax, email, in person and online.
 
Step 3. What happens next. We will keep you informed and up to date on the status of your complaint.