How to Make a Complaint
*COVID-19 ALERT: Until further notice, our office is closed to the public and we are not conducting any in-person meetings. You can still make a complaint by phone, email, mail, and through our website.
Before submitting your complaint, you should try to resolve the issue directly with City of Toronto first. If you aren’t sure who to contact at the City, we would be happy to help refer you to the right person. A full list of
who we oversee is also available on our website.
How to Submit a Complaint
You can submit your complaint to Ombudsman Toronto:
Complaint Checklist
Your complaint should include:
- Why you are dissatisfied
- When the issue(s) occurred
- Who was involved
- What the City told you
- Your desired outcome
- Your contact information, including a telephone number if you have one
Hours of Operation
Our phone lines are open to the public Monday to Friday from 9:30 a.m. to 4:30 p.m. We are close from 12:30 to 1:30 p.m. daily.
Language Support
If English is not your first language, we have access to basic translation services that can help us serve you in more than 100 languages.
Access to a Computer
If you do not have a computer and want to make an online complaint, we encourage you to use a free computer at one of the Toronto Public Library’s 99 branches.