How to Make a Complaint
*COVID-19 ALERT: Until further notice, our office is closed to the public and we are not conducting any in-person meetings. You can still make a complaint by phone, email, mail, and through our website.
How to Submit a Complaint
You can submit your complaint to Ombudsman Toronto:
Your complaint should include:
- Why you are dissatisfied
- When the issue(s) occurred
- Who was involved
- What was said or done
- Your desired outcome
- Your contact information, including a telephone number if you have one
Hours of Operation
Our phone lines are open to the public Monday to Friday from 9:30 a.m. to 4:30 p.m. We are close from 12:30 to 1:30 p.m. daily.
If English is not your first language, we have access to basic translation services that can help us serve you in more than 100 languages.
Access to a Computer
If you do not have a computer and want to make an online complaint, we encourage you to use a free computer at one of the Toronto Public Library’s 99 branches.