How to Make a Complaint

Before submitting your complaint, you should try to resolve the issue directly with City of Toronto first. If you aren’t sure who to contact at the City, we would be happy to help refer you to the right person. A full list of who we oversee is also available on our website. 

How to Submit a Complaint

You can submit your complaint to Ombudsman Toronto:

• Phone: 416-392-7062
• TTY: 416-392-7100
• Fax: 416-392-7067
• Email: ombudsman@toronto.ca
• Online: Confidential online complaint form
• Mail: Ombudsman Toronto, 375 University Ave, Suite 203, Toronto, ON  M5G 2J5 
• In-Person: Email or call our office to book an in-peson appointment. Please fill out this form before your appointment. You can send it to us by email, mail, or bring a physical copy to your appointment. 

Complaint Checklist 

Your complaint should include:

• Why you are dissatisfied
• When the issue(s) occurred
• Who was involved
• What the City told you
• Your desired outcome 
• Your contact information, including a telephone number if you have one

Hours of Operation

Our phone lines are open to the public Monday to Friday from 9:30 a.m. to 4:30 p.m. We are close from 12:30 to 1:30 p.m. daily. 

Language Support

If English is not your first language, we have access to basic translation services that can help us serve you in more than 100 languages.

Access to a Computer

If you do not have a computer and want to make an online complaint, we encourage you to use a free computer at one of the Toronto Public Library’s 99 branches.