How to Make a Complaint

*COVID-19 ALERT: Until further notice, our office is closed to the public and we are not conducting any in-person meetings. You can still make a complaint by phone, email, mail, and through our website.


How to Submit a Complaint

You can submit your complaint to Ombudsman Toronto:

Complaint Checklist 

Your complaint should include:

  • Why you are dissatisfied
  • When the issue(s) occurred
  • Who was involved
  • What was said or done
  • Your desired outcome 
  • Your contact information, including a telephone number if you have one

Hours of Operation

Our phone lines are open to the public Monday to Friday from 9:30 a.m. to 4:30 p.m. We are close from 12:30 to 1:30 p.m. daily. 

Language Support

If English is not your first language, we have access to basic translation services that can help us serve you in more than 100 languages.

Access to a Computer

If you do not have a computer and want to make an online complaint, we encourage you to use a free computer at one of the Toronto Public Library’s 99 branches.