Ombudsman Toronto is committed to meeting the needs of people with disabilities and making it convenient and simple to use our services. Ombudsman Toronto adheres to the City of Toronto's accessibility policies and commitment to identify, prevent and remove barriers to people with disabilities in accordance with the legislated standards in the Accessibility for Ontarians with Disabilities Act, 2005 (AODA).

Being Responsive to You

*Please note that, until further notice, our office is closed to the public due to the COVID-19 pandemic. As a result, we are not conducting any in-person appointments at this time.* 

Ombudsman Toronto strives to make its environments accessible to all visitors, both online and in person. English is the language we use to do business. However, we will make every effort to make our services accessible to non-English speakers.

If you are unable to access our information, or require documents or communications in an alternate format, please contact us through any of the following methods:

Telephone: 416-392-7062
TTY: 416-392-7100
In person or by mail: 375 University Ave, Suite 203, Toronto, Ontario, M5G 2J5
Our office is located just south of Dundas Street, on the east side of University Avenue. We are on the second floor and you can take the elevator or escalator to get to our office. You may come in to make a complaint or get information from 9:30 a.m. to 12:30 p.m. and 1:30 p.m. to 4:30 p.m., Monday to Friday. Or leave us a telephone message after hours and we will return your call the following business day. Complaints can also be made by email, fax and our online complaint form after hours. 

Website Accessibility

The Ombudsman Toronto website has been developed with accessibility in mind, in accordance with W3C's Web Content Accessibility Guidelines 2.0 (WCAG). Our website contains all current information and we aim to provide all materials using plain language, wherever possible. If you find anything on the site difficult to use, please refer to the contact methods listed above. All constructive feedback regarding the accessibility or usability of this website is welcome and will be carefully considered.