Ombudsman Toronto

Toronto's Ombudsman Sees Record Increase in Complaints

In his 2022 Annual Report released today, Toronto’s Ombudsman says the City clearly has more work to do to ensure it serves people fairly.In his 2022 Annual Report released today, Toronto’s Ombudsman says the City clearly has more work to do to ensure it serves people fairly.

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NEW: Investigation into the City's Clearing of Encampments

Ombudsman Addo says the City of Toronto showed significant unfairness in its clearing of encampments in Trinity Bellwoods, Alexandra, and Lamport Stadium Parks in the summer of 2021.Ombudsman says City showed significant unfairness in clearing of encampments.

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Make a Complaint

Have you been treated unfairly? Has your complaint about City of Toronto services or administration gone as far as it can go? Are you dissatisfied with the outcome? That's where we come in.Have you been treated unfairly by the City of Toronto? That's where we come in.

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We stand up for fairness.

All people in Toronto have the right to be treated fairly and equitably by the City of Toronto. Our job is to hold the City accountable to make sure that happens.

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What is an Ombudsman?

An Ombudsman acts as an independent bridge between people and their government. We will do everything we can to hear, understand, and resolve your complaint about City of Toronto services without taking sides.
An Ombudsman acts as an independent bridge between people and their government.

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Curious about what we do?

Do you and your community want to learn more about what we do? Schedule an information session.
Do you and your community want to learn more about what we do? Schedule an information session.

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One Year as Ombudsman

After one year as Toronto's Ombudsman, Kwame Addo reflects on his time in the role and his hopes for the future. After one year as Toronto's Ombudsman, Kwame Addo reflects on his time in the role and his hopes for the future.

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Ombudsman: City Needs To Show Empathy and Care

In his latest Annual Report, Toronto’s Ombudsman said the City needs to re-dedicate itself to fairness for all its residents.In his latest Annual Report, Toronto’s Ombudsman said the City needs to re-dedicate itself to fairness for all its residents.

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Unfair Ticketing in Parks During Early Days of Pandemic

New report finds the City of Toronto gave the public confusing and inconsistent information at the beginning of the COVID-19 lockdown about what people could and could not do in Toronto parks.New report finds the City of Toronto gave the public confusing and inconsistent information at the beginning of the COVID-19 lockdown about what people could and could not do in Toronto parks.

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Ombudsman Toronto listens to and investigates complaints and concerns about unfairness at the City. We are independent and impartial. Our services are free and confidential.

We promote fairness in City services. We help the public resolve problems with the City. We help the City serve the public better. We investigate, we mediate, we find solutions and recommend system improvements.

We help the City to hold itself accountable in its duty to provide services that work for people.

Our work makes Toronto a better place to live, work, play and do business.


Phone:	416-392-7062
TTY:	416-392-7100
Fax:	416-392-7067
Email:	ombudsman@toronto.ca