Ombudsman Toronto

Making sure the City of Toronto treats you fairly.

Have you been treated unfairly by the City of Toronto?

Every person in Toronto deserves fair treatment from the City of Toronto and has the right to speak up if they don’t get it. If you feel you’ve been treated unfairly by or received unfair service from the City of Toronto, talk to us. We’ll listen and we’re here to help.

Make a Complaint

About Us

We hold the City of Toronto accountable to the people it serves — you. We do this by investigating complaints about the City of Toronto from members of the public who believe they have been treated unfairly or received unfair service from the City or one of its agencies, boards, or corporations. We also investigate larger, systemic concerns of serious unfairness by the City government without a complaint.

On issues big and small, our work impacts the daily lives of people in Toronto and improves the City government for us all.

Our services are independent, confidential, free, and for everyone.

What's New

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Ombudsman Appoints Acting Deputy Ombudsman (Housing) for Duration of Parental Leave

Ombudsman Kwame Addo today announced that he has appointed Luke Brown to the position of Acting Deputy Ombudsman (Housing). Brown will assume the role for the duration of Deputy Ombudsman (Housing) Reema Patel’s parental leave.

Marking National Day for Truth and Reconciliation

My team and I stand in solidarity with all First Nation, Inuit, and Metis peoples. For us, this is a day to reflect on what we can do in our work, as well as in our personal lives, to engage in continuous and active learning and growth towards reconciliation.

Ombudsman to investigate City decision to deny shelter access to refugee claimants & asylum seekers

Toronto's Ombudsman Kwame Addo has launched an investigation into how the City of Toronto has responded to refugee claimants and asylum seekers looking for space in the City’s shelter system since May 31, 2023.