Ombudsman Toronto Announces Agreement with Toronto Police

Toronto's Ombudsman has reached a landmark oversight agreement with the Toronto Police Service (TPS) and the Toronto Police Services Board (TPSB).The City of Toronto Ombudsman has reached a landmark oversight agreement with the Toronto Police Service (TPS) and the Toronto Police Services Board (TPSB).
 

Learn More

Make a Complaint

Have you been treated unfairly? Has your complaint about City of Toronto services or administration gone as far as it can go? Are you dissatisfied with the outcome? That's where we come in.Have you been treated unfairly by the City of Toronto? That's where we come in. 

Start Your Complaint

New Interim Report: City's Encampment Response

Toronto's Ombudsman has released an interim report with early recommendations that he says the City should implement immediately to improve the fairness of its response to encampments.Toronto's Ombudsman has released an interim report with early recommendations that he says the City should implement immediately to improve the fairness of its response to encampments.

Learn More

We stand up for fairness.

All people in Toronto have the right to be treated fairly and equitably by the City of Toronto. Our job is to hold the City accountable to make sure that happens.

Learn More

What is an Ombudsman?

An Ombudsman acts as an independent bridge between people and their government. We will do everything we can to hear, understand, and resolve your complaint about City of Toronto services without taking sides.
 An Ombudsman acts as an independent bridge between people and their government.

Learn More

Curious about what we do?

Do you and your community want to learn more about what we do? Schedule an information session.
 Do you and your community want to learn more about what we do? Schedule an information session.

Schedule Now

One Year as Ombudsman

After one year as Toronto's Ombudsman, Kwame Addo reflects on his time in the role and his hopes for the future. After one year as Toronto's Ombudsman, Kwame Addo reflects on his time in the role and his hopes for the future. 

Read the Message

Ombudsman: City Needs To Show Empathy and Care

In his latest Annual Report, Toronto’s Ombudsman said the City needs to re-dedicate itself to fairness for all its residents.In his latest Annual Report, Toronto’s Ombudsman said the City needs to re-dedicate itself to fairness for all its residents.

Learn More

Unfair Ticketing in Parks During Early Days of Pandemic

New report finds the City of Toronto gave the public confusing and inconsistent information at the beginning of the COVID-19 lockdown about what people could and could not do in Toronto parks.New report finds the City of Toronto gave the public confusing and inconsistent information at the beginning of the COVID-19 lockdown about what people could and could not do in Toronto parks.

Learn More