Ombudsman Toronto

Everyone who interacts with the City of Toronto deserves fair process, fair decisions and fair treatment.

Have you been treated unfairly by the City of Toronto?

Every person in Toronto deserves fair treatment from the City of Toronto and has the right to speak up if they don’t get it. If you feel you’ve been treated unfairly by or received unfair service from the City of Toronto, talk to us. We’ll listen and we’re here to help.

Make a complaint

How we can help

When the City of Toronto acts unfairly, the impact on people’s lives can be significant. The City interacts with the daily lives of millions of people like you, shaping the everyday services you rely on—from roads and water to transit and parks. Our team:

listens to people and reviews their complaints
helps resolve disputes and identifies systemic barriers
recommends meaningful improvements to City services

Our services are independent, confidential, free and for everyone.

Learn more about us.

What's new

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Honouring Black resilience: Message from Ombudsman Addo marking Black History Month

Every February, we honour the monumental achievements and enduring contributions of Black Canadians. It is a time to celebrate the roots of Black communities, reflect on their resilience and continue to learn and take action.

City made multiple errors and treated a Toronto mother on social assistance unfairly

Ombudsman Kwame Addo’s investigation found that the City made multiple errors in how it responded to a Toronto mother who received $25,546 in excess social assistance benefits. City staff did not give the client (named Dina in the report) a clear explanation of what she owed, neglected information that supported her case, didn’t speak to her to understand the facts and kept her waiting for hours when she tried to speak to a supervisor.

Letter to The Honourable Lena Metlege Diab and The Honourable Gregor Robertson

Read Ombudsman Toronto’s letter to The Honourable Lena Metlege Diab and The Honourable Gregor Robertson, urging the federal government to provide adequate funding to the City of Toronto to ensure sufficient shelter for refugee claimants.