Ombudsman Toronto listens to and investigates people's complaints about the City. We are independent and impartial. Our services are free.
We are here to even the playing field and reduce friction between people and the City administration. We try to correct the power imbalance when things have gone wrong and efforts to put them right have failed. We mediate and find solutions.
We ensure that people get fairness in their dealings with the City.
We help the City hold itself accountable in its duty to provide services that work for people.
Our work makes Toronto a better place to live, work, play and do business.