Ombudsman Toronto listens to and investigates people's complaints about the City. We are independent and impartial. Our services are free.
We promote fairness in City services. We help the public resolve problems with the City. We help the City serve the public better. We investigate, we mediate, we find solutions and recommend system improvements.
We help the City to hold itself accountable in its duty to provide services that work for people.
Our work makes Toronto a better place to live, work, play and do business.