Helped expedite case for shelter client with mobility accommodation needs

What happened

Noah and their partner were denied access to a shelter because Noah’s partner required a walker for mobility support. This was surprising to them, as they had previously stayed at the same shelter without any issues. Toronto Shelter & Support Services’ (TSSS) Central Intake was aware of their accommodation needs, and the couple was waiting for a new placement. Frustrated with how long the process was taking, they contacted us. 

What we did

Our office confirmed that Noah and their partner were staying in a safe place while waiting for a shelter placement. We then facilitated an escalation by making a direct referral to a senior TSSS staff member to review their shelter placement and ensure TSSS considered the couple’s accommodation needs.

The result

Noah expressed gratitude for our support and later called back to confirm that their case was being expedited. They appreciated the information and intervention.

Why this matters

It is critical for the City to properly consider accommodations. We helped ensure that the City addressed their accommodation needs appropriately.