Facilitated better communication to meet needs of TCHC tenant

What happened

Dolores, who is disabled and completely housebound, contacted our office after struggling for more than two months to get a response from Toronto Community Housing Corporation (TCHC) to her requests for a re-inspection of her unit to show that she had taken corrective action by clearing out clutter. Her requests for re-inspection went unscheduled.

What we did

We reached out to TCHC, and they contacted Dolores immediately. We ensured that TCHC updated Dolores about the re-inspection of her unit.

The result

Thanks to our involvement, Dolores finally received the responses and support she had been seeking.

Why this matters

Timely communication is a key aspect of fair service and delays can have a big impact. We helped ensure Dolores received the attention and care she needed, reinforcing the importance of responsiveness and fair treatment.