Photograph of a young Black woman standing in front of a red brick wall outdoors. She looks off to the side with a pensive but warm expression. This image represents a new homeowner navigating property tax issues and is not an actual photo of the individual in the case story.

Ensured Timely Communication of Property Tax Bills to Homeowner

What Happened

When Imani bought a new condo, they expected to receive their property tax bills from the City’s Revenue Services division in the mail. However, for all of 2022, no bills arrived. Despite escalating the issue with Revenue Services, Imani didn’t receive a response for over a month, leaving them frustrated and unsure of the next steps. Imani reached out to us for help.

What We Did

We contacted Revenue Services, bringing their lack of response to light. The Customer Service Manager assured us she would reach out to Imani directly to address and resolve the issue.

The Result

Shortly after our intervention, the Customer Service Manager contacted Imani to discuss and work towards resolving the billing issue. We also let Imani know they could return to our office if they didn’t receive a satisfactory resolution.

Why This Matters

Fairness requires timely communication. When delays happen, we step in to ensure residents aren’t left waiting indefinitely for essential services. We help bridge communication gaps in order to ensure the City addresses residents’ concerns promptly and thoroughly.

Go back to Case Stories