Ensured proper handling of TCHC tenant’s accommodation requests

What happened

Leo filed an internal human rights complaint regarding the accommodation of his disabilities and the storage of his electric bicycle at his Toronto Community Housing Corporation (TCHC) building.

What we did

We facilitated a meeting between Leo and TCHC management, leading to a resolution regarding vehicle storage. We also assisted Leo with his request that TCHC reconsider the outcome of his internal human rights complaint. TCHC’s initial decision letter on the complaint found it to be unsubstantiated, but after Leo requested reconsideration, TCHC acknowledged an error in its initial decision letter.

The result

TCHC found the internal human rights complaint to be, in part, valid, since it had failed to accommodate Leo’s disability in one specific instance.

Why this matters

We help tenants navigate the complex processes required to uphold their accessibility rights. Our work helped ensure that TCHC corrected its handling of Leo’s accommodation needs.