Resources

Date Title Download
6 - 07 - 2021 10 Steps to Help Public Servants Respond Fairly to Difficult Behaviour PDF
4 - 03 - 2020 Six for the Six: Advice for Toronto's Public Servants on Treating People Fairly PDF
31 - 01 - 2015 The Impact of Ombudsman Investigations on Public Administration: A Case Study and an Evaluation Guide PDF
31 - 01 - 2015 Incidence des enquêtes de l’Ombudsman sur l’administration publique : Étude de cas et guide d’évaluation PDF
1 - 10 - 2013 Defining Fairness in Local Government PDF