News Releases

Fiona Crean Announces Finalists for City of Toronto Ombudsman’s Award

Sixteen City of Toronto staff are finalists for the first Ombudsman's Award, which recognizes an individual or group who provided outstanding public service in proactively resolving complaints made to the Ombudsman.

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2011 Annual Report

The City of Toronto Ombudsman's 2011 Annual Report

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The City of Toronto Ombudsman Public Service Awards

The Ombudsman for the City of Toronto is inviting residents to tell her about city staff who have gone the extra steps to address their complaints about service from the City.

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Investigative Report - No Way to Comply: An Investigation into the Enforcement Practices of Municipal Licensing & Standards

The Ombudsman has released her latest investigation report called, No Way to Comply: An Investigation into the Enforcement Practices of Municipal Licensing and Standards.

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2010 Annual Report

The Ombudsman has just released her 2010 Annual Report

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Investigation Report - A Duty to Care

The Ombudsman has released her latest investigation report called, A Duty to Care: An Investigation into Municipal Licensing and Standards’ Treatment of a Resident with Dementia.

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Investigation Report - No Time to Waste

The Ombudsman has released her latest investigation report about Toronto Water and Technical Services: No Time to Waste.

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Banned Indefinitely: Safety or Punishment?

Office of the Ombudsman releases latest investigative findings.

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Toronto Community Housing Adopts Ombudsman's Recomendations

In response to recommendations made by Toronto Ombudsman Fiona Crean, Toronto Community Housing is changing its procedures to ensure fairness when dealing with complaints of serious misconduct made against a tenant.

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Office of the Ombudsman Start Up Year – 1,057 Complaints Two Recommendations to Council

The Toronto Ombudsman‟s office managed 1,057 complaints and enquiries in its first nine-months of operation, processing and closing 91 per cent of them, according to its first Annual Report, released today by Toronto Ombudsman Fiona Crean.

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