News Releases
Accountability Legislation
Statement to Media by Fiona Crean, City of Toronto Ombudsman Toronto
Read More
2013 Annual Report
Ombudsman Reports Increase in Complaints about City Services
Read More
Ombudsman Investigates Red Tape at City Hall
The City of Toronto Ombudsman today announced she is beginning an investigation into red tape at City Hall.
Read More
Ombudsman Finds Governance Gaps at City Arena
The City of Toronto Ombudsman has found sloppy procedures and governance in the awarding of an advertising contract at the Leaside Arena.
Read More
Ombudsman Honours Outstanding Employees of the City of Toronto
A public servant who cut through red tape, a City employee who helped a woman visit her mother in hospital, and an entire division of the City of Toronto are among the winners of this year’s Ombudsman Award.
Read More
International Ombudsman Institute Grant
The City of Toronto Ombudsman has received funding from the International Ombudsman Institute (IOI) to lead a research project that will have an impact globally.
Read More
City Repeatedly Broke Promises to Tenants
The City of Toronto Ombudsman, Fiona Crean, says two City divisions failed to provide proper service to a group of six community agencies.
Read More
2012 Annual Report
The City of Toronto Ombudsman Fiona Crean says residents, politicians and staff are gaining a clearer understanding about the benefits of having an independent Ombudsman to investigate problems with City services and programs.
Read More
Ombudsman Report - An Investigation into the Parking Ticket Dispute System in Toronto
City of Toronto Ombudsman Fiona Crean says the City needs to improve its procedures for handling parking tickets so that more drivers can get accurate information, understand their options and avoid court.
Read More
Winners of First Ombudsman Public Service Award Announced
Ombudsman Fiona Crean is delighted to present the City of Toronto's first-ever Ombudsman Public Service Award to give city staff who provided residents with outstanding assistance in resolving their complaints about city services.
Read More