News Releases

Ombudsman Honours Outstanding Employees of the City of Toronto

A public servant who cut through red tape, a City employee who helped a woman visit her mother in hospital, and an entire division of the City of Toronto are among the winners of this year’s Ombudsman Award.

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International Ombudsman Institute Grant

The City of Toronto Ombudsman has received funding from the International Ombudsman Institute (IOI) to lead a research project that will have an impact globally.

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City Repeatedly Broke Promises to Tenants

The City of Toronto Ombudsman, Fiona Crean, says two City divisions failed to provide proper service to a group of six community agencies.

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2012 Annual Report

The City of Toronto Ombudsman Fiona Crean says residents, politicians and staff are gaining a clearer understanding about the benefits of having an independent Ombudsman to investigate problems with City services and programs.

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Ombudsman Report - An Investigation into the Parking Ticket Dispute System in Toronto

City of Toronto Ombudsman Fiona Crean says the City needs to improve its procedures for handling parking tickets so that more drivers can get accurate information, understand their options and avoid court.

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Winners of First Ombudsman Public Service Award Announced

Ombudsman Fiona Crean is delighted to present the City of Toronto's first-ever Ombudsman Public Service Award to give city staff who provided residents with outstanding assistance in resolving their complaints about city services.

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Fiona Crean Announces Finalists for City of Toronto Ombudsman’s Award

Sixteen City of Toronto staff are finalists for the first Ombudsman's Award, which recognizes an individual or group who provided outstanding public service in proactively resolving complaints made to the Ombudsman.

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2011 Annual Report

The City of Toronto Ombudsman's 2011 Annual Report

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The City of Toronto Ombudsman Public Service Awards

The Ombudsman for the City of Toronto is inviting residents to tell her about city staff who have gone the extra steps to address their complaints about service from the City.

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Investigative Report - No Way to Comply: An Investigation into the Enforcement Practices of Municipal Licensing & Standards

The Ombudsman has released her latest investigation report called, No Way to Comply: An Investigation into the Enforcement Practices of Municipal Licensing and Standards.

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