2012 Annual Report
The City of Toronto Ombudsman Fiona Crean says residents, politicians and staff are gaining a clearer understanding about the benefits of having an independent Ombudsman to investigate problems with City services and programs.
Ombudsman Report - An Investigation into the Parking Ticket Dispute System in Toronto
City of Toronto Ombudsman Fiona Crean says the City needs to improve its procedures for handling parking tickets so that more drivers can get accurate information, understand their options and avoid court.
Winners of First Ombudsman Public Service Award Announced
Ombudsman Fiona Crean is delighted to present the City of Toronto's first-ever Ombudsman Public Service Award to give city staff who provided residents with outstanding assistance in resolving their complaints about city services.
Fiona Crean Announces Finalists for City of Toronto Ombudsman’s Award
Sixteen City of Toronto staff are finalists for the first Ombudsman's Award, which recognizes an individual or group who provided outstanding public service in proactively resolving complaints made to the Ombudsman.
2011 Annual Report
The City of Toronto Ombudsman's 2011 Annual Report
The City of Toronto Ombudsman Public Service Awards
The Ombudsman for the City of Toronto is inviting residents to tell her about city staff who have gone the extra steps to address their complaints about service from the City.
Investigative Report - No Way to Comply: An Investigation into the Enforcement Practices of Municipal Licensing & Standards
The Ombudsman has released her latest investigation report called, No Way to Comply: An Investigation into the Enforcement Practices of Municipal Licensing and Standards.
2010 Annual Report
The Ombudsman has just released her 2010 Annual Report
Investigation Report - A Duty to Care
The Ombudsman has released her latest investigation report called, A Duty to Care: An Investigation into Municipal Licensing and Standards’ Treatment of a Resident with Dementia.
Investigation Report - No Time to Waste
The Ombudsman has released her latest investigation report about Toronto Water and Technical Services: No Time to Waste.