News Releases

Accountability Legislation

24 March 2014

Statement to Media by Fiona Crean, City of Toronto Ombudsman Toronto 

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2013 Annual Report

12 February 2014

Ombudsman Reports Increase in Complaints about City Services

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Ombudsman Investigates Red Tape at City Hall

21 November 2013

The City of Toronto Ombudsman today announced she is beginning an investigation into red tape at City Hall.

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Ombudsman Honours Outstanding Employees of the City of Toronto

25 September 2013

A public servant who cut through red tape, a City employee who helped a woman visit her mother in hospital, and an entire division of the City of Toronto are among the winners of this year’s Ombudsman Award.

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International Ombudsman Institute Grant

30 July 2013

The City of Toronto Ombudsman has received funding from the International Ombudsman Institute (IOI) to lead a research project that will have an impact globally.

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2012 Annual Report

14 February 2013

The City of Toronto Ombudsman Fiona Crean says residents, politicians and staff are gaining a clearer understanding about the benefits of having an independent Ombudsman to investigate problems with City services and programs.

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Winners of First Ombudsman Public Service Award Announced

7 September 2012

Ombudsman Fiona Crean is delighted to present the City of Toronto's first-ever Ombudsman Public Service Award to give city staff who provided residents with outstanding assistance in resolving their complaints about city services.

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Fiona Crean Announces Finalists for City of Toronto Ombudsman’s Award

16 July 2012

Sixteen City of Toronto staff are finalists for the first Ombudsman's Award, which recognizes an individual or group who provided outstanding public service in proactively resolving complaints made to the Ombudsman.

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2011 Annual Report

1 February 2012

The City of Toronto Ombudsman's 2011 Annual Report

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The City of Toronto Ombudsman Public Service Awards

1 December 2011

The Ombudsman for the City of Toronto is inviting residents to tell her about city staff who have gone the extra steps to address their complaints about service from the City.

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