24 March 2014
Statement to Media by Fiona Crean, City of Toronto Ombudsman Toronto
2013 Annual Report
12 February 2014
Ombudsman Reports Increase in Complaints about City Services
Ombudsman Investigates Red Tape at City Hall
21 November 2013
The City of Toronto Ombudsman today announced she is beginning an investigation into red tape at City Hall.
Ombudsman Honours Outstanding Employees of the City of Toronto
25 September 2013
A public servant who cut through red tape, a City employee who helped a woman visit her mother in hospital, and an entire division of the City of Toronto are among the winners of this year’s Ombudsman Award.
International Ombudsman Institute Grant
30 July 2013
The City of Toronto Ombudsman has received funding from the International Ombudsman Institute (IOI) to lead a research project that will have an impact globally.
2012 Annual Report
14 February 2013
The City of Toronto Ombudsman Fiona Crean says residents, politicians and staff are gaining a clearer understanding about the benefits of having an independent Ombudsman to investigate problems with City services and programs.
Winners of First Ombudsman Public Service Award Announced
7 September 2012
Ombudsman Fiona Crean is delighted to present the City of Toronto's first-ever Ombudsman Public Service Award to give city staff who provided residents with outstanding assistance in resolving their complaints about city services.
Fiona Crean Announces Finalists for City of Toronto Ombudsman’s Award
16 July 2012
Sixteen City of Toronto staff are finalists for the first Ombudsman's Award, which recognizes an individual or group who provided outstanding public service in proactively resolving complaints made to the Ombudsman.
2011 Annual Report
1 February 2012
The City of Toronto Ombudsman's 2011 Annual Report
The City of Toronto Ombudsman Public Service Awards
1 December 2011
The Ombudsman for the City of Toronto is inviting residents to tell her about city staff who have gone the extra steps to address their complaints about service from the City.