News Releases

2014 Ombudsman Award Nominees

Nine City of Toronto staff have been nominated for the third Ombudsman's Award, which recognizes an individual or group who provided outstanding public service in proactively resolving complaints made to the Ombudsman.

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Accountability Legislation

Statement to Media by Fiona Crean, City of Toronto Ombudsman Toronto 

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2013 Annual Report

Ombudsman Reports Increase in Complaints about City Services

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Ombudsman Investigates Red Tape at City Hall

The City of Toronto Ombudsman today announced she is beginning an investigation into red tape at City Hall.

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Ombudsman Finds Governance Gaps at City Arena

The City of Toronto Ombudsman has found sloppy procedures and governance in the awarding of an advertising contract at the Leaside Arena.

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Ombudsman Honours Outstanding Employees of the City of Toronto

A public servant who cut through red tape, a City employee who helped a woman visit her mother in hospital, and an entire division of the City of Toronto are among the winners of this year’s Ombudsman Award.

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International Ombudsman Institute Grant

The City of Toronto Ombudsman has received funding from the International Ombudsman Institute (IOI) to lead a research project that will have an impact globally.

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City Repeatedly Broke Promises to Tenants

The City of Toronto Ombudsman, Fiona Crean, says two City divisions failed to provide proper service to a group of six community agencies.

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2012 Annual Report

The City of Toronto Ombudsman Fiona Crean says residents, politicians and staff are gaining a clearer understanding about the benefits of having an independent Ombudsman to investigate problems with City services and programs.

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Ombudsman Report - An Investigation into the Parking Ticket Dispute System in Toronto

City of Toronto Ombudsman Fiona Crean says the City needs to improve its procedures for handling parking tickets so that more drivers can get accurate information, understand their options and avoid court.

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