2014 Annual Report
Ombudsman Highlights Accomplishments and Challenges
Winners of 2014 Ombudsman Awards
Winners of 2014 Ombudsman Public Service Awards Toronto
2014 Ombudsman Award Nominees
Nine City of Toronto staff have been nominated for the third Ombudsman's Award, which recognizes an individual or group who provided outstanding public service in proactively resolving complaints made to the Ombudsman.
Statement to Media by Fiona Crean, City of Toronto Ombudsman Toronto
2013 Annual Report
Ombudsman Reports Increase in Complaints about City Services
Ombudsman Investigates Red Tape at City Hall
The City of Toronto Ombudsman today announced she is beginning an investigation into red tape at City Hall.
Ombudsman Finds Governance Gaps at City Arena
The City of Toronto Ombudsman has found sloppy procedures and governance in the awarding of an advertising contract at the Leaside Arena.
Ombudsman Honours Outstanding Employees of the City of Toronto
A public servant who cut through red tape, a City employee who helped a woman visit her mother in hospital, and an entire division of the City of Toronto are among the winners of this year’s Ombudsman Award.
International Ombudsman Institute Grant
The City of Toronto Ombudsman has received funding from the International Ombudsman Institute (IOI) to lead a research project that will have an impact globally.
City Repeatedly Broke Promises to Tenants
The City of Toronto Ombudsman, Fiona Crean, says two City divisions failed to provide proper service to a group of six community agencies.