News Releases

Toronto's Ombudsman tells landlords "Turn off the heat"

Toronto's Ombudsman Susan Opler today adds her voice to the City officials who have called on residential landlords across Toronto to immediately turn off the heat in their buildings until the current heatwave is over.
 

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Ombudsman Releases Three Enquiry Reports

The City of Toronto's Ombudsman releases three Enquiries into complaints about City services.
 

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Ombudsman Finds Unfair Process for Complaints About Development Charges

Ombudsman Toronto releases report: Investigation into the City's Process for Handling Development Charge Complaints and Education Development Charge Complaints

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City Acted Unfairly in Cancelling Park Permit

Ombudsman Toronto Investigation Report on the cancellation of a City park permit in east-end Toronto

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TTC Transit Enforcement Needs Better Oversight

Ombudsman Toronto released its Investigation Report on the TTC's Oversight of its Transit Enforcement Unit
 

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2016 Annual Report

Ombudsman Toronto releases its 2016 Annual Report. 

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2016 Toronto Ombudsman Awards

The Toronto Ombudsman Awards are given annually to public servants who are exceptionally responsive when resolving complaints made to the Ombudsman. They are also awarded for initiatives that improve systems and result in better service and governance.

Toronto Ombudsman, Susan Opler, announced the winners of the 2016 Toronto Ombudsman Award.

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Susan E. Opler appointed Ombudsman for City of Toronto

At its July meeting, City Council unanimously appointed Susan E. Opler as Toronto's Ombudsman, effective September 12. The Ombudsman works to ensure that the City treats the public fairly, and services are provided in a fair and equitable manner for all. The Ombudsman addresses concerns about City services and investigates complaints about administrative unfairness related to City divisions as well as most City agencies and corporations.

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2016 Toronto Ombudsman Award Nominees

The Toronto Ombudsman Awards are given annually to public servants who are exceptionally responsive in resolving residents' complaints made to the Ombudsman. They are also awarded to staff, divisions or initiatives who advance good public administration by improving systems that result in better service and governance.

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2015 Annual Report

Ombudsman Releases Annual Report

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