News Releases

2016 Toronto Ombudsman Awards

20 December 2016

The Toronto Ombudsman Awards are given annually to public servants who are exceptionally responsive when resolving complaints made to the Ombudsman. They are also awarded for initiatives that improve systems and result in better service and governance.

Toronto Ombudsman, Susan Opler, announced the winners of the 2016 Toronto Ombudsman Award.

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Susan E. Opler appointed Ombudsman for City of Toronto

15 July 2016

At its July meeting, City Council unanimously appointed Susan E. Opler as Toronto's Ombudsman, effective September 12. The Ombudsman works to ensure that the City treats the public fairly, and services are provided in a fair and equitable manner for all. The Ombudsman addresses concerns about City services and investigates complaints about administrative unfairness related to City divisions as well as most City agencies and corporations.

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2016 Toronto Ombudsman Award Nominees

24 May 2016

The Toronto Ombudsman Awards are given annually to public servants who are exceptionally responsive in resolving residents' complaints made to the Ombudsman. They are also awarded to staff, divisions or initiatives who advance good public administration by improving systems that result in better service and governance.

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2015 Annual Report

24 March 2016

Ombudsman Releases Annual Report

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Winners of 2015 Ombudsman Public Service Awards

25 September 2015

Ombudsman Fiona Crean is presenting the 2015 Ombudsman Public Service Awards to three city staff today for their commitment to resolving residents’ complaints about city services.

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Investigation Announcement - Stress Injuries in the Toronto Paramedic Services

2 July 2015

Ombudsman Announces Investigation into Stress Injuries in the Toronto Paramedic Services

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Statement from Fiona Crean

23 March 2015

Statement from the Ombudsman - March 23, 2015 - Press Conference 

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2014 Annual Report

23 March 2015

Ombudsman Highlights Accomplishments and Challenges

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Winners of 2014 Ombudsman Awards

29 September 2014

Winners of 2014 Ombudsman Public Service Awards Toronto 

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2014 Ombudsman Award Nominees

6 June 2014

Nine City of Toronto staff have been nominated for the third Ombudsman's Award, which recognizes an individual or group who provided outstanding public service in proactively resolving complaints made to the Ombudsman.

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