News Releases

City Ombudsman Recommends Changes to Winter Respite Services for the Homeless

21 March 2018

The City of Toronto Ombudsman says the City gave people experiencing homelessness and the general public outdated, inaccurate and inconsistent information this winter about critically important services.

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City Ombudsman says Toronto Community Housing Priority Transfer Process Giving Tenants False Hope

26 January 2018

The City of Toronto Ombudsman says Toronto Community Housing Corporation (TCHC) is being fundamentally unfair to tenants who seek to move to another unit because their current accommodation puts their health or safety at risk.

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City Ombudsman Looking into Toronto’s Cold-Weather Services for the Homeless

2 January 2018

The City of Toronto Ombudsman has begun an Enquiry into the recent confusion over the winter programs offered to the City’s homeless.

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Toronto Ombudsman Recommends $462,000 Payment to Senior

28 September 2017

The City of Toronto’s Ombudsman says it is only fair that the City repay a senior citizen $462,000 it got from the sale of his house.

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Toronto's Ombudsman tells landlords "Turn off the heat"

22 September 2017

Toronto's Ombudsman Susan Opler today adds her voice to the City officials who have called on residential landlords across Toronto to immediately turn off the heat in their buildings until the current heatwave is over.

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Ombudsman Releases Three Enquiry Reports

21 September 2017

The City of Toronto's Ombudsman releases three Enquiries into complaints about City services.

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Ombudsman Finds Unfair Process for Complaints About Development Charges

28 June 2017

Ombudsman Toronto releases report: Investigation into the City's Process for Handling Development Charge Complaints and Education Development Charge Complaints

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City Acted Unfairly in Cancelling Park Permit

19 May 2017

Ombudsman Toronto Investigation Report on the cancellation of a City park permit in east-end Toronto

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TTC Transit Enforcement Needs Better Oversight

21 April 2017

Ombudsman Toronto released its Investigation Report on the TTC's Oversight of its Transit Enforcement Unit

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2016 Annual Report

23 March 2017

Ombudsman Toronto releases its 2016 Annual Report. 

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