News Releases

Toronto Ombudsman says City Staff Did Not Adequately Protect Historic Train Station

City of Toronto Ombudsman Susan Opler says poor communication and coordination, a lack of enforcement and inadequate supervision by City staff helped derail plans for the restoration of the historic Mimico Train Station through a Section 37 agreement under the Planning Act for a community benefit.
 
 

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Toronto Ombudsman to Review TTC Investigation of Incident on Streetcar

Ombudsman Toronto will be reviewing the TTC's investigation to examine whether it was appropriately thorough, fair and transparent and whether its conclusions are reasonable, based on the available evidence.
 

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Complaints to Toronto Ombudsman Up in 2017

City of Toronto Ombudsman Susan Opler says that in 2017, her office handled nearly 1650 complaints about City services, up 7% from the year before.

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City Ombudsman Recommends Changes to Winter Respite Services for the Homeless

The City of Toronto Ombudsman says the City gave people experiencing homelessness and the general public outdated, inaccurate and inconsistent information this winter about critically important services.
 

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City Ombudsman says Toronto Community Housing Priority Transfer Process Giving Tenants False Hope

The City of Toronto Ombudsman says Toronto Community Housing Corporation (TCHC) is being fundamentally unfair to tenants who seek to move to another unit because their current accommodation puts their health or safety at risk.
 

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City Ombudsman Looking into Toronto’s Cold-Weather Services for the Homeless

The City of Toronto Ombudsman has begun an Enquiry into the recent confusion over the winter programs offered to the City’s homeless.

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Toronto Ombudsman Recommends $462,000 Payment to Senior

The City of Toronto’s Ombudsman says it is only fair that the City repay a senior citizen $462,000 it got from the sale of his house.
 

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Toronto's Ombudsman tells landlords "Turn off the heat"

Toronto's Ombudsman Susan Opler today adds her voice to the City officials who have called on residential landlords across Toronto to immediately turn off the heat in their buildings until the current heatwave is over.
 

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Ombudsman Releases Three Enquiry Reports

The City of Toronto's Ombudsman releases three Enquiries into complaints about City services.
 

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Ombudsman Finds Unfair Process for Complaints About Development Charges

Ombudsman Toronto releases report: Investigation into the City's Process for Handling Development Charge Complaints and Education Development Charge Complaints

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