Statement from Ombudsman Susan E. Opler
23 April 2020
It has been one month since Mayor Tory declared an Emergency in Toronto.
The past weeks have been anything but usual. However, we have all seen and benefitted from the heroic response of Toronto’s public servants to the COVID-19 crisis. They have worked tirelessly to provide critical and essential services to everyone in Toronto, particularly to our most vulnerable. Like so many others, I am sincerely grateful for their efforts.
Announcing Ombudsman Toronto's New Director of Investigations & Conflict Resolution
11 March 2020
Ombudsman Susan Opler is pleased to announce that Mr. Ciarán Buggle has joined Ombudsman Toronto as Director of Investigations and Conflict Resolution.
One Family Made a Difference: The City of Toronto Improves How it Handles Dangerous Dogs
16 December 2019
The City of Toronto Ombudsman says a Toronto family deserves a lot of credit for changes the City is making to how it handles complaints about dangerous dogs.
Ombudsman: TTC Did Not Conduct Adequate Investigation of Alleged Misconduct, Racial Discrimination
11 July 2019
The City of Toronto Ombudsman has found that a Toronto Transit Commission (TTC) investigation into the actions of a few of its Transit Fare Inspectors was not sufficiently fair, thorough or transparent to justify its conclusions.
Ombudsman Toronto: Celebrating One Decade – Looking to the Next
9 May 2019
The City of Toronto Ombudsman says 2019 marks a decade of success for her office in its work to ensure fairness in City services and administration.
City Ombudsman finds Poor Communications in Toronto Hydro Pole Replacement Project
28 February 2019
The City of Toronto's Ombudsman says Toronto Hydro did not notify a number of east-end homeowners that it would be replacing and/or installing new hydro poles on the City right-of-way in front of their homes.
City Ombudsman Monitoring Snow Removal Concerns
19 February 2019
Ombudsman Toronto is aware of broad-based public concern about snow removal in Toronto this winter, and is monitoring these issues closely.
Toronto Ombudsman says City Staff Did Not Adequately Protect Historic Train Station
18 July 2018
City of Toronto Ombudsman Susan Opler says poor communication and coordination, a lack of enforcement and inadequate supervision by City staff helped derail plans for the restoration of the historic Mimico Train Station through a Section 37 agreement under the Planning Act for a community benefit.
Toronto Ombudsman to Review TTC Investigation of Incident on Streetcar
4 July 2018
Ombudsman Toronto will be reviewing the TTC's investigation to examine whether it was appropriately thorough, fair and transparent and whether its conclusions are reasonable, based on the available evidence.
Complaints to Toronto Ombudsman Up in 2017
19 April 2018
City of Toronto Ombudsman Susan Opler says that in 2017, her office handled nearly 1650 complaints about City services, up 7% from the year before.