News Releases

Ombudsman Praises Heroism of City Staff, Releases Annual Report

The City of Toronto Ombudsman today praised the performance of the thousands of City staff who have continued providing services to people in Toronto during the COVID-19 pandemic.

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Toronto Ombudsman to Review City’s Investigation Of Incident at Centennial Park

The City of Toronto Ombudsman will review the City’s investigation of a widely reported incident involving one of its By-Law Enforcement Officers and members of the public in Centennial Park earlier this week.
 

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Statement from Ombudsman Susan E. Opler on the TTC's new Investigation Unit

At the Special Meeting on May 13, 2020, the Board of Toronto Transit Commission (TTC) voted to establish a new Investigation Unit to receive and respond to complaints involving TTC Special Constables and Fare Inspectors.

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Statement from Ombudsman Susan E. Opler

It has been one month since Mayor Tory declared an Emergency in Toronto.

The past weeks have been anything but usual. However, we have all seen and benefitted from the heroic response of Toronto’s public servants to the COVID-19 crisis. They have worked tirelessly to provide critical and essential services to everyone in Toronto, particularly to our most vulnerable. Like so many others, I am sincerely grateful for their efforts.
 

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Announcing Ombudsman Toronto's New Director of Investigations & Conflict Resolution

Ombudsman Susan Opler is pleased to announce that Mr. Ciarán Buggle has joined Ombudsman Toronto as Director of Investigations and Conflict Resolution.

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One Family Made a Difference: The City of Toronto Improves How it Handles Dangerous Dogs

The City of Toronto Ombudsman says a Toronto family deserves a lot of credit for changes the City is making to how it handles complaints about dangerous dogs.

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Ombudsman: TTC Did Not Conduct Adequate Investigation of Alleged Misconduct, Racial Discrimination

The City of Toronto Ombudsman has found that a Toronto Transit Commission (TTC) investigation into the actions of a few of its Transit Fare Inspectors was not sufficiently fair, thorough or transparent to justify its conclusions.

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Ombudsman Toronto: Celebrating One Decade – Looking to the Next

The City of Toronto Ombudsman says 2019 marks a decade of success for her office in its work to ensure fairness in City services and administration.

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City Ombudsman finds Poor Communications in Toronto Hydro Pole Replacement Project

The City of Toronto's Ombudsman says Toronto Hydro did not notify a number of east-end homeowners that it would be replacing and/or installing new hydro poles on the City right-of-way in front of their homes.

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City Ombudsman Monitoring Snow Removal Concerns

Ombudsman Toronto is aware of broad-based public concern about snow removal in Toronto this winter, and is monitoring these issues closely.
 

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