Toronto's Ombudsman Sees Record Increase in Complaints
In his 2022 Annual Report released today, Toronto’s Ombudsman says the City clearly has more work to do to ensure it serves people fairly.
Toronto's Ombudsman says City Chose Speed over People in Clearing Encampments
Toronto’s Ombudsman says the City of Toronto showed significant unfairness in the clearing of encampments in Trinity Bellwoods, Alexandra, and Lamport Stadium parks in the summer of 2021.
Celebrating Black History Month at Ombudsman Toronto
Today, the first day of February, marks the beginning of Black History Month. It is an important time to commemorate and celebrate the many contributions of the African, Caribbean, and Black communities around the world and their central role in global history. Read more to learn how we are commemorating the day at Ombudsman Toronto.
Reflections on 2022 from Ombudsman Kwame Addo
It is difficult to believe that another calendar year is coming to a close. As we approach the end of 2022, I wanted to share some milestones that have stood out to me this year.
Ombudsman Toronto Announces Groundbreaking Agreement with Toronto Police
The City of Toronto Ombudsman has reached a landmark oversight agreement with the Toronto Police Service (TPS) and the Toronto Police Services Board (TPSB).
Commemorating National Day for Truth and Reconciliation at Ombudsman Toronto
September 30 is National Day for Truth and Reconciliatio, a day to remember and commemorate the thousands of children who were forced to leave their families and their communities to attend residential schools, and the many who did not return. Learn how we are commemorating the day at Ombudsman Toronto.
One Year as Toronto's Ombudsman: Looking Ahead
It has been just over one year since I became Toronto's Ombudsman. To mark this milestone, I wanted to take a moment to reflect on the last year and share what it has been like for me and for the office.
Ombudsman Toronto Releases Early Recommendations to Improve Fairness of City's Encampments Response
Toronto's Ombudsman today released an interim report with early recommendations that he says the City should implement immediately to improve the fairness of its response to encampments.
Toronto's Ombudsman Says City Needs To Show Empathy and Care
In his 2021 Annual Report released today, Toronto’s Ombudsman said the City needs to re-dedicate itself to fairness for all its residents. "People in Toronto have spent more than two years adjusting to the ever-changing realities of the COVID-19 pandemic," says Ombudsman Kwame Addo. "It is especially during these times of uncertainty and change that the City needs to show the public empathy and care."
City's Process for Flooding and Sewer Backup Claims Improved Following Ombudsman's Recommendations
On November 12, 2020, Ombudsman Toronto released the results of our Enquiry into How the City of Toronto Handles Homeowner Third-Party Liability Claims for Basement Flooding and Sewer Backups. We are pleased to announce that the City has now implemented all recommendations in that report.