News Releases

Celebrating Black History Month at Ombudsman Toronto

Today, the first day of February, marks the beginning of Black History Month. It is an important time to commemorate and celebrate the many contributions of the African, Caribbean, and Black communities around the world and their central role in global history. Read more to learn how we are commemorating the day at Ombudsman Toronto.

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Reflections on 2022 from Ombudsman Kwame Addo

It is difficult to believe that another calendar year is coming to a close. As we approach the end of 2022, I wanted to share some milestones that have stood out to me this year.

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Ombudsman Toronto Announces Groundbreaking Agreement with Toronto Police

The City of Toronto Ombudsman has reached a landmark oversight agreement with the Toronto Police Service (TPS) and the Toronto Police Services Board (TPSB).

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Commemorating National Day for Truth and Reconciliation at Ombudsman Toronto

September 30 is National Day for Truth and Reconciliatio, a day to remember and commemorate the thousands of children who were forced to leave their families and their communities to attend residential schools, and the many who did not return. Learn how we are commemorating the day at Ombudsman Toronto. 

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One Year as Toronto's Ombudsman: Looking Ahead

It has been just over one year since I became Toronto's Ombudsman. To mark this milestone, I wanted to take a moment to reflect on the last year and share what it has been like for me and for the office.  

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Ombudsman Toronto Releases Early Recommendations to Improve Fairness of City's Encampments Response

Toronto's Ombudsman today released an interim report with early recommendations that he says the City should implement immediately to improve the fairness of its response to encampments.

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Toronto's Ombudsman Says City Needs To Show Empathy and Care

In his 2021 Annual Report released today, Toronto’s Ombudsman said the City needs to re-dedicate itself to fairness for all its residents. "People in Toronto have spent more than two years adjusting to the ever-changing realities of the COVID-19 pandemic," says Ombudsman Kwame Addo. "It is especially during these times of uncertainty and change that the City needs to show the public empathy and care."

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City's Process for Flooding and Sewer Backup Claims Improved Following Ombudsman's Recommendations

On November 12, 2020, Ombudsman Toronto released the results of our Enquiry into How the City of Toronto Handles Homeowner Third-Party Liability Claims for Basement Flooding and Sewer Backups. We are pleased to announce that the City has now implemented all recommendations in that report.

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Toronto's Ombudsman to Investigate City's Clearing of Encampments

Toronto's Ombudsman Kwame Addo today announced that his office has launched an investigation into the City of Toronto's clearing of encampments from some of the City’s parks.

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A Departure Message from Ombudsman Susan Opler

With one week left as Ombudsman, Susan Opler shares the following message with the people of Toronto: Always remember that you have power and that this is your city. Every single person in Toronto deserves fair, respectful service and you should speak up if you don’t get it.

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