Straightening Out an Ontario Works Mix-Up
Ms. A, a client of Toronto Employment & Social Services (TESS), called Ombudsman Toronto because her Ontario Works (OW) benefits were late and she believed a new caseworker had wrongly reduced her payment.
Getting an Apologies for a Misdirected Accusation
Ms. K, a Toronto Community Housing Corporation tenant, received a warning letter accusing her of triggering the fire alarm in her building. She tried to contact her tenant coordinator and building manager but they did not respond.
Harmonizing the Rukes for Front Yard Parking
While reviewing a complaint about a front yard parking pad, we found two problems with the City’s front yard parking by-law.