Case Stories
Straightening Out an Ontario Works Mix-Up
Ms. A, a client of Toronto Employment & Social Services (TESS), called Ombudsman Toronto because her Ontario Works (OW) benefits were late and she believed a new caseworker had wrongly reduced her payment.
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Getting an Apologies for a Misdirected Accusation
Ms. K, a Toronto Community Housing Corporation tenant, received a warning letter accusing her of triggering the fire alarm in her building. She tried to contact her tenant coordinator and building manager but they did not respond.
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Harmonizing the Rukes for Front Yard Parking
While reviewing a complaint about a front yard parking pad, we found two problems with the City’s front yard parking by-law.
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