Case Stories

Straightening Out an Ontario Works Mix-Up

Ms. A, a client of Toronto Employment & Social Services (TESS), called Ombudsman Toronto because her Ontario Works (OW) benefits were late and she believed a new caseworker had wrongly reduced her payment.

Read More

Getting an Apologies for a Misdirected Accusation

Ms. K, a Toronto Community Housing Corporation tenant, received a warning letter accusing her of triggering the fire alarm in her building. She tried to contact her tenant coordinator and building manager but they did not respond.

Read More

Harmonizing the Rukes for Front Yard Parking

While reviewing a complaint about a front yard parking pad, we found two problems with the City’s front yard parking by-law.

Read More

Displaying results 31-33 (of 33)
 |<  <  1 - 2 - 3 - 4 >  >|