Case Stories

Confirming Responsibility for an Unpaid Utility Bill and Securing Payment

Ms. G was unaware that she had not been paying her water bill, mistakenly believing that her mortgage company was paying for her utilities along with her property tax. She contacted us when staff from the City’s Revenue Services division informed her that she owed over $10,000 for unpaid water bills dating back to 2011.

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Straightening Out an Ontario Works Mix-Up

Ms. A, a client of Toronto Employment & Social Services (TESS), called Ombudsman Toronto because her Ontario Works (OW) benefits were late and she believed a new caseworker had wrongly reduced her payment.

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Getting an Apologies for a Misdirected Accusation

Ms. K, a Toronto Community Housing Corporation tenant, received a warning letter accusing her of triggering the fire alarm in her building. She tried to contact her tenant coordinator and building manager but they did not respond.

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Harmonizing the Rukes for Front Yard Parking

While reviewing a complaint about a front yard parking pad, we found two problems with the City’s front yard parking by-law.

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