Case Stories

Ending an Unfair (and Unlawful) Practice in City Long-Term Care Homes

Concerned that City of Toronto Long-Term Care Homes were requiring some residents who had Substitute Decision Makers to sign an agreement to act as a guarantor for the resident’s fees, we started an Enquiry.

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Following Up on a TTC Wheel Trans Drop-Off Error

TTC’s Wheel-Trans service dropped off a nonverbal young woman with special needs at the wrong location. She was supposed to meet her parents at a dental office for an appointment. When she did not show up, they were extremely worried.

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Ensuring Transparency in Staff Reports to City Council

City Council and its committees often ask staff to prepare reports on a wide range of topics, and to bring those reports back to them for consideration. We had noticed that often, those reports were late. Some of them seemed to never appear.

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Helping a Refugee Family with Immunization Records

A refugee family settled in Toronto and registered their children at the local school. On the first day, they learned that they had been suspended because they had no proof of immunization.

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Reviewing a Parking Ticket Dispute

Ms. W got a parking ticket, which she challenged at a screening meeting and then at a hearing at the Administrative Penalty Tribunal, without success. She was unsatisfied with the process and with responses she got from the Tribunal and their lawyers to her complaints.

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Improving the Municipal Code for Fair Access to Rebate Programs

The City of Toronto offers a Water Rebate Program to low-income seniors and low-income persons with a disability who consume only a small amount of water each year. Ms. J contacted our office after she was deemed ineligible for the program, even though she received the Federal Disability Tax Credit, indicating that she was a person with a disability.
 

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Ensuring the Safety of TCHC Tenants

Mr. J, a tenant in a high-rise Toronto Community Housing Corporation (TCHC) building, called us on a Wednesday in July. He saw that a notice had been posted in the lobby of his building that morning, stating that the building’s electricity would be turned off for the next two days to allow for major hydro vault work.

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Addressing Fears of Reprisal in City Long-Term Care Homes

We were concerned that fear of reprisal is known to be a systemic issue across long-term care generally, not just within the City of Toronto. We started an Enquiry to explore this issue.

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Helping Someone Find the Right Place to Complain

Mr. U was concerned about three trees that the City planted on the boulevard next to his home. He worried that they had been planted too close to a gate on his property and to another tree. He was also upset that he had not received notice that the City would be planting the trees in the first place.

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Explaining Waste Removal Service Charges to Property Owners

Mr. P owned a mixed commercial-residential property which he rented out. The City’s Solid Waste Management division had charged him for removing garbage from in front of his property. He called us, upset that warning notices had not been sent to him directly, even though he was responsible for the property.

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