Getting an Apologies for a Misdirected Accusation

8 May 2019

Ms. K, a Toronto Community Housing Corporation (TCHC) tenant, received a warning letter accusing her of triggering the fire alarm in her building. She tried to contact her tenant coordinator and building manager but they did not respond. She called Ombudsman Toronto because she did not believe she was responsible and thought the warning was therefore unfair.

We spoke to the Building Manager, who confirmed that the letter had identified the wrong unit. TCHC issued a letter of apology to Ms. K and removed the warning letter from her file.

All names are changed to protect the privacy of complainants.