Ways to Complain

You can submit your complaint to Ombudsman Toronto by phone, mail, fax, email, or in person, or through our online complaint form

Phone: 416-392-7062
TTY: 416-392-7100
Fax: 416-392-7067
Email: ombudsman@toronto.ca

Mail/In person: Ombudsman Toronto           
375 University Ave, Suite 203
Toronto, ON M5G 2J5

Our office is open to the public Monday to Friday from 9:30 a.m. to 4:30 p.m., or by arrangement at other times. We are closed from 12:30 p.m. to 1:30 p.m. daily.

If you plan to come to our office to make or discuss a complaint, please consider calling us first to make an appointment, so that we can be sure to have someone immediately available to meet with you. 

If English is not your first language, we have access to basic translation services that can help us serve you in more than 100 languages.

If you do not have a computer and want to make an online complaint, we encourage you to use a free computer at one of the Toronto Public Library’s 99 branches.                      

Complaint Checklist 

Your complaint should include:
  • why you are dissatisfied
  • when the issue(s) occurred
  • who was involved
  • what was said or done
  • your desired outcome 
  • your contact information, including a telephone number if you have one