Our team members come from a variety of professional and personal backgrounds, many from legal organizations and public service. All are committed to the work of Ombudsman Toronto.
Susan E. Opler, Ombudsman
Susan Opler brings the skills of an experienced and recognized lawyer, adjudicator, mediator and educator to her role as Toronto's Ombudsman.
In 2014, she was honoured by the Law Society of Upper Canada with the Laura Legge Award, awarded annually to “a woman lawyer in Ontario who has exemplified leadership within the profession." In 2019, she was awarded the SOAR (Society of Ontario Adjudicators and Regulators) Medal, which recognizes outstanding contributions to Ontario’s administrative justice community.
Ms. Opler holds a BA from McGill ('82) and a LL.B. from the University of Toronto ('85). During the first decade of her legal career, she worked as a litigation associate and then partner at McCarthy Tétrault and prosecuted criminal cases as an Assistant Crown Attorney while on leave from her firm for one year.
Beginning in 2001, Ms. Opler was a member, Senior Lawyer Member and Vice Chair of the Consent and Capacity Board (CCB), the body that reviews involuntary committal to Ontario’s psychiatric facilities. She chaired quasi-judicial hearings involving mental health and substitute decision-making and was a key leader of the CCB, designing and overseeing stakeholder outreach and the recruitment, training and evaluation of members. Starting in 2013, Ms. Opler also served as an adjudicator on the Hearings and Appeals Divisions of the Law Society Tribunal, presiding over hearings and writing decisions about the professional conduct and capacity of lawyers and paralegals. A trained and experienced mediator, she was actively involved in case management on both tribunals.
Ms. Opler taught trial advocacy at both the University of Toronto and Osgoode Hall Law Schools. A recognized expert in teaching adjudication skills, she was a lead instructor with the Society of Ontario Adjudicators and Regulators and Osgoode Professional Development for over a decade. She has taught adjudicators, justices of the peace, judges and other decision-makers, both in Canada and internationally.
Active in her community, Ms Opler served on the Board of Directors of UTS (University of Toronto Schools) and on the Research Ethics Board of Sick Kids’ Hospital.
Ciarán Buggle, Director of Investigations & Conflict Resolution
Ciarán Buggle, born and raised in Ireland, is qualified as a lawyer in both Ireland and Ontario. Besides his law degrees, he holds a master's degree in administrative law from Osgoode Hall at York University, and is a graduate of the Executive Leadership Program at the Rotman School of Management at the University of Toronto.
Ciarán (pronounced Keer-AWN) worked for eight years as an investigator at the Office of the Ontario Ombudsman, where he served as lead investigator on several complex, high profile systemic investigations by the Special Ombudsman Response Team.
From 2015 to 2020, he was Manager of Investigations and Resolutions at the College of Physicians & Surgeons of Ontario, where he had overall responsibility for the activities and development of an investigation team of 20, with a focus on complaints of sexual abuse and other professional misconduct.