Ensuring that the City of Toronto serves all people fairly is at the heart of everything our team does at Ombudsman Toronto.

Whether we’re listening to a complaint from a member of the public, following up with City staff to ensure they’re implementing our recommendations or educating the public and public servants on what fairness requires, we strive to deliver the highest standard of service possible.

Members of our team come from a variety of professional and personal backgrounds, many with past experience in legal organizations and public service. Together, we are committed to making Toronto a fairer and more equitable place for all people.

Kwame-Addo.pngKWAME ADDO, Ombudsman

Kwame Addo’s 30-year career is widely recognized in the Ombudsman community. He is passionate about advancing equity and fairness, human rights, breaking down barriers and amplifying the voices of those who need it most. Mr. Addo has served as Ombudsperson at Ryerson University, Director of Investigations and Interim Ombudsman with Ombudsman Toronto, and Investigator with Ombudsman Ontario.

Mr. Addo has also held positions on the Board of Directors and Education committee of the Society of Ontario Adjudicators and Regulators, faculty member, panelist and moderator with the Osgoode/Forum of Canadian Ombudsman, and the City of Toronto Mayor’s Committee on Community and Race Relations.

Mr. Addo's seven-year term as Toronto's Ombudsman began on August 23, 2021.

23_16689-Ciaran-Buggle-(1).JPGCiarán Buggle, DEPUTY Ombudsman

Ciarán Buggle, born and raised in Ireland, is qualified as a lawyer in both Ireland and Ontario. Besides his law degrees, he holds a master's degree in administrative law from Osgoode Hall at York University, and is a graduate of the Executive Leadership Program at the Rotman School of Management at the University of Toronto.

Ciarán worked for eight years as an investigator at the Office of the Ontario Ombudsman, where he served as lead investigator on several complex, high profile systemic investigations by the Special Ombudsman Response Team.

From 2015 to 2020, he was Manager of Investigations and Resolutions at the College of Physicians & Surgeons of Ontario, where he had overall responsibility for the activities and development of an investigation team of 20, with a focus on complaints of sexual abuse and other professional misconduct.


Ombudsman Org Chart