Toronto's Office of the Ombudsman officially opened in April 2009. In the City of Toronto Act
, the provincial government created the role of Ombudsman as part of an independent Accountability Framework for the City, which includes four offices:
Since 2015, the four Accountability Offices have operated under a Memorandum of Understanding
which provides for co-operation and collaboration among them in fulfilling their respective mandates. This enhances the fairness, efficiency and effectiveness of the Accountability Framework.
The following have served as Toronto's Ombudsman:
- Fiona Crean was appointed Toronto’s first Ombudsman and served until November 2015.
- Kwame Addo served as Interim Ombudsman for almost one year.
- Susan Opler was unanimously appointed and served as the City's second Ombudsman from September 19, 2016 to July 22, 2021.
- Ciaran Buggle served as the Interim Ombudsman from July 23, 2021 to August 22, 2021.
- Kwame Addo was unanimously appointed by City Council as the City's third Ombudsman on June 9, 2021. His seven-year, non-renewable term began on August 23, 2021.