News Releases

Ombudsman Finds Unfair Process for Complaints About Development Charges

28 June 2017

Ombudsman Toronto releases report: Investigation into the City's Process for Handling Development Charge Complaints and Education Development Charge Complaints

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City Acted Unfairly in Cancelling Park Permit

19 May 2017

Ombudsman Toronto Investigation Report on the cancellation of a City park permit in east-end Toronto

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TTC Transit Enforcement Needs Better Oversight

21 April 2017

Ombudsman Toronto released its Investigation Report on the TTC's Oversight of its Transit Enforcement Unit
 

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2016 Annual Report

23 March 2017

Ombudsman Toronto releases its 2016 Annual Report. 

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2016 Toronto Ombudsman Awards

20 December 2016

The Toronto Ombudsman Awards are given annually to public servants who are exceptionally responsive when resolving complaints made to the Ombudsman. They are also awarded for initiatives that improve systems and result in better service and governance.

Toronto Ombudsman, Susan Opler, announced the winners of the 2016 Toronto Ombudsman Award.

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Susan E. Opler appointed Ombudsman for City of Toronto

15 July 2016

At its July meeting, City Council unanimously appointed Susan E. Opler as Toronto's Ombudsman, effective September 12. The Ombudsman works to ensure that the City treats the public fairly, and services are provided in a fair and equitable manner for all. The Ombudsman addresses concerns about City services and investigates complaints about administrative unfairness related to City divisions as well as most City agencies and corporations.

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2016 Toronto Ombudsman Award Nominees

24 May 2016

The Toronto Ombudsman Awards are given annually to public servants who are exceptionally responsive in resolving residents' complaints made to the Ombudsman. They are also awarded to staff, divisions or initiatives who advance good public administration by improving systems that result in better service and governance.

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2015 Annual Report

24 March 2016

Ombudsman Releases Annual Report

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Winners of 2015 Ombudsman Public Service Awards

25 September 2015

Ombudsman Fiona Crean is presenting the 2015 Ombudsman Public Service Awards to three city staff today for their commitment to resolving residents’ complaints about city services.

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Investigation Announcement - Stress Injuries in the Toronto Paramedic Services

2 July 2015

Ombudsman Announces Investigation into Stress Injuries in the Toronto Paramedic Services

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Statement from Fiona Crean

23 March 2015

Statement from the Ombudsman - March 23, 2015 - Press Conference 

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2014 Annual Report

23 March 2015

Ombudsman Highlights Accomplishments and Challenges

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Winners of 2014 Ombudsman Awards

29 September 2014

Winners of 2014 Ombudsman Public Service Awards Toronto 

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2014 Ombudsman Award Nominees

6 June 2014

Nine City of Toronto staff have been nominated for the third Ombudsman's Award, which recognizes an individual or group who provided outstanding public service in proactively resolving complaints made to the Ombudsman.

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Accountability Legislation

24 March 2014

Statement to Media by Fiona Crean, City of Toronto Ombudsman Toronto 

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2013 Annual Report

12 February 2014

Ombudsman Reports Increase in Complaints about City Services

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Ombudsman Investigates Red Tape at City Hall

21 November 2013

The City of Toronto Ombudsman today announced she is beginning an investigation into red tape at City Hall.

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Ombudsman Honours Outstanding Employees of the City of Toronto

25 September 2013

A public servant who cut through red tape, a City employee who helped a woman visit her mother in hospital, and an entire division of the City of Toronto are among the winners of this year’s Ombudsman Award.

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International Ombudsman Institute Grant

30 July 2013

The City of Toronto Ombudsman has received funding from the International Ombudsman Institute (IOI) to lead a research project that will have an impact globally.

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2012 Annual Report

14 February 2013

The City of Toronto Ombudsman Fiona Crean says residents, politicians and staff are gaining a clearer understanding about the benefits of having an independent Ombudsman to investigate problems with City services and programs.

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Winners of First Ombudsman Public Service Award Announced

7 September 2012

Ombudsman Fiona Crean is delighted to present the City of Toronto's first-ever Ombudsman Public Service Award to give city staff who provided residents with outstanding assistance in resolving their complaints about city services.

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Fiona Crean Announces Finalists for City of Toronto Ombudsman’s Award

16 July 2012

Sixteen City of Toronto staff are finalists for the first Ombudsman's Award, which recognizes an individual or group who provided outstanding public service in proactively resolving complaints made to the Ombudsman.

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2011 Annual Report

1 February 2012

The City of Toronto Ombudsman's 2011 Annual Report

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The City of Toronto Ombudsman Public Service Awards

1 December 2011

The Ombudsman for the City of Toronto is inviting residents to tell her about city staff who have gone the extra steps to address their complaints about service from the City.

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Investigative Report - No Way to Comply: An Investigation into the Enforcement Practices of Municipal Licensing & Standards

20 September 2011

The Ombudsman has released her latest investigation report called, No Way to Comply: An Investigation into the Enforcement Practices of Municipal Licensing and Standards.

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2010 Annual Report

2 February 2011

The Ombudsman has just released her 2010 Annual Report

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Investigation Report - A Duty to Care

3 December 2010

The Ombudsman has released her latest investigation report called, A Duty to Care: An Investigation into Municipal Licensing and Standards’ Treatment of a Resident with Dementia.

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Investigation Report - No Time to Waste

30 June 2010

The Ombudsman has released her latest investigation report about Toronto Water and Technical Services: No Time to Waste.

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Banned Indefinitely: Safety or Punishment?

9 March 2010

Office of the Ombudsman releases latest investigative findings.

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Toronto Community Housing Adopts Ombudsman's Recomendations

16 February 2010

In response to recommendations made by Toronto Ombudsman Fiona Crean, Toronto Community Housing is changing its procedures to ensure fairness when dealing with complaints of serious misconduct made against a tenant.

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Office of the Ombudsman Start Up Year – 1,057 Complaints Two Recommendations to Council

21 January 2010

The Toronto Ombudsman‟s office managed 1,057 complaints and enquiries in its first nine-months of operation, processing and closing 91 per cent of them, according to its first Annual Report, released today by Toronto Ombudsman Fiona Crean.

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Ombudsman Taking the Show on the Road

22 October 2009

Toronto Ombudsman Fiona Crean is taking her office on the road to four communities representing downtown Toronto, Scarborough, Etobicoke and North York.

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