Pursue an exciting opportunity with Ombudsman Toronto. Join the dedicated team that works to ensure that the City's delivery of services is fair to all.

Research and Policy Consultant

Reporting directly to the Ombudsman, the person in this position is responsible to:

  • Conduct regular qualitative and quantitative data analysis of complaint data to identify key trends

  • Prepare briefing notes for the Ombudsman on various topics

  • Monitor and follow up on Ombudsman Toronto recommendations and implementation

  • Monitor media and social media related to municipal, provincial, and federal politics, municipal governance issues, ombudsman issues

  • Review City Council and Council Committee agendas and reports, identifying and analyzing items that may impact the office's work

  • Provide research and policy analysis support to the Ombudsman Toronto team, on topics including:

    • Best practice research and latest publications on ombudsman issues including administrative fairness, complaint handling, municipal governance

    • Changing socio-economic demographics, geographic analysis, neighbourhoods and communities in Toronto and beyond

    • Trends and changes in the international ombudsman community

    • Impact analysis of ombudsman work

  • Contribute writing, data analysis, and editing for production of Annual Report and for website

  • Maintain and update Ombudsman Toronto policies and procedures

  • Identify data related issues with case management system and work with others to find and implement solutions

  • Manage and/or participate in special projects as assigned by the Ombudsman

Key Qualifications:

  1. Post-secondary education in an area relevant to the position (eg law, public policy, political science or social research)

  2. Sound capacity for interpreting public policy and legislation relevant to the Ombudsman Toronto mandate

  3. Direct experience working in areas of public sector social policy analysis, equity issues and/or administrative fairness

  4. Advanced knowledge of qualitative and quantitative research methods including research design, sampling, data collection, statistical data analysis methods

  5. Excellent project management skills including planning, coordinating, meeting deadlines

  6. Strong skills and proven experience using data analysis functions in Microsoft Excel

  7. Ability to critically analyze issues and data findings

  8. Experience writing high quality, analytic briefing notes

  9. Excellent oral and written communication skills

  10. Proven ability to excel in a self-driven, independent work environment

  11. Team player with strong interpersonal skills

Salary: $86,795.80-$101,974.6 annually
Number of vacancies: One (1)
Job status: Permanent, full time, non-union
Posting Date: June 13, 2017
Closing Date: June 26, 2017

Apply online at the City of Toronto website.  

Ombudsman Toronto is committed to fostering a positive and progressive workforce that is representative of the City we serve. We welcome and encourage applications from members of equity seeking groups. 

If you are a person with a disability and you require accommodation during the application process, please email, quoting the job ID #2275635 and the job classification title.


Office Contact: Lauren Hollywood, 416-392-7065