Ombudsman Toronto's values are rooted in the hallmarks of any Ombudsman and guide how we work with members of the public and the City administration. We operate in a way that is:
  • Accessible
  • Accountable
  • Confidential
  • Flexible
  • Impartial
  • Independent


We are committed to actively listening to all parties involved in an issue and are open minded and impartial. Our goal is for everyone we deal with to know they are heard.


We are committed to conducting our work in a fair and transparent manner. Our cases take many shapes and forms - from quick informal Enquires to complex systemic Investigations. Whatever the issue, we ensure that our findings are accurate and our recommendations workable. 

Improving City Services

We work proactively and collaboratively with the City administration to help it serve people better. Our vision is a Toronto with City services that are fair, clearly communicated, respectful, accessible, effective, consistent and timely